| Author |
Message |
rsoler
Member
Joined: 7 Jan 2008
Posts: 171
|
# Posted: 9 Feb 2008 20:54
Reply
Candlesms guess what this is so ironic... the skill I was to start working at Convergys was also DIRECT RESPONSE! LOL you know I'm thinking West eventually will lose this contract cause that is two agency binding a contract with direct response and that sounds scary so...I'm thinking really now to give up that skill. I don't want to deal with the headaches lol!
RO
__________________
RO
|
preciousday
Member
Joined: 5 Feb 2008
Posts: 3
|
# Posted: 10 Feb 2008 00:08
Reply
Quoting: rsoler Hi Prescious day, We can never denied that we are not a little apprenhensive on our first job whether out there out in the Corporate world or at home... I know exactly how you feel and so does everyone else posting a message ongoing on this forum we are all the same at a base level and perhaps further if you know what I mean, don't worry the jitters is something natural think like this-remember the first time you did something you thought was not possible and afterwards, found out it really was not hard after all! well, there you go this is the same for everything that entails fear...go gor it girl you can do this we all have to crawl before we walk. so, if you find yourself stuck guess what? that's what the policy/procedures and a pal is there for you are not going to know everything and they know that cause they were there too and one time. I HOPE this advice will help you quite a bit GOOD LUCK GIRL! If you gave birth to your wonderful baby you can do it anything you set your mind to do.
Thank you so much for the encouragement. Well I've only worked 1 hour total so far. I worked one half hour here and one half hour there. I got a lot of calls which only 1 or 2 were real. All the others were ghost calls or prank calls. It was horrible the first time and the second time I was more relaxed, but still didnt get any real calls. The 2 calls I got that seemed real, one I got disconnected from and the other was logged as customer service. Now I plan to step it up to an hour or more. I think that at night the crazies tend to call...lol. I'm going to try to get in some hours during the day when I can. I tried today, but there were network problems and I couldn't start work. We will see what happens. Hopefully things get better. For the ghost and prank calls, I thought something could be wrong with my phone, but when I called a pal, they heard me and i heard them, plus I did get to calls where the person heard me. Hopefully the problem is not on my end. The icons they show your connection and all that stuff showed everything was good. Well I'm not so much nervous anymore after answering a bunch of prank calls...lol. I just want to get good at this and I can't if pranksters keep calling
|
preciousday
Member
Joined: 5 Feb 2008
Posts: 3
|
# Posted: 10 Feb 2008 00:11
Reply
Excuse my mispelled words please. I've had a long day..............
|
rsoler
Member
Joined: 7 Jan 2008
Posts: 171
|
# Posted: 11 Feb 2008 16:10
Reply
Candlesms, I'm also thinking if Convergys, Alpine Acess and West have a Contract with Direct Response that now explains why the min per rate has gone down with west. Obviously more people working for DR makes sense not to pay more. Anyway I was told from the HR DEPT from convergys that they just signed up with Direct response two weeks ago and is brand new to them. So, that's the reason I don't like to stay stuck with one thing because things do change overnight, and to me it makes sense to be secured with second job to fall back on. I'm going to drop DR TODAY. I already have sears and I'm looking for something else so I CAN keep west as a part time they don't pay what I need. I have to literally work too much to get a decent pay.
__________________
RO
|
candlesms
Member
Joined: 14 Jan 2008
Posts: 29
|
# Posted: 11 Feb 2008 16:54 · Edited by: candlesms
Reply
RO, you are right in that thinking. I didn't know Convergys just got DR... oy
So maybe I will do that too, so all my eggs are not in one basket. Funny thing tho when we did our training, I was sure our training specifically stating something about Dr being a WEST thing, so is WEST contracting other companies? Or is DR a separate company doing business contracted by WEST? I am getting frustrated too, but I stay with it only because I know I meet WEST criteria, I do a good job and I know what to expect and what WEST expectations are. I am kind of afraid to do DR with another company and then figure out that they have different expectations and guidelines to follow. (NOT that I can't follow them BUT that different companies, different rules... habits from one job follow to another, maybe even bad ones which may be why DR is contracting others in the slow time of year. Never know. But Convergys for me is out, I work weekends because I want to, I won't because I have to! lol.
__________________
|
rsoler
Member
Joined: 7 Jan 2008
Posts: 171
|
# Posted: 11 Feb 2008 19:18
Reply
Candlesms,
DR is separate company contracting with others like WEST etc...and it looks like they are expanding too much probably to pay less and lower there budget. If it's the only skill you have you should keep it I suggest go ahead and keep looking elsewhere and keep west as your part time job. It's just too fluctuating for me one week they have high min per rate next week they throw low per rates...hard to budget that way. I keep realizing that on days the min rates are high later on that same day the calls slow down so, basically...I'm not earning a lot of money just a little above min wage when I ADD it all up anyway....as I SAID before it will end up as my part time unless they throw me an invitation skill making hr wage or steady increase min per rate. I hope I have not confuse you lol
__________________
RO
|
tucker6
Member
Joined: 17 Feb 2008
Posts: 3
|
# Posted: 17 Feb 2008 18:09
Reply
I have a question for anyone who works for West @ Home. I applied on 1/23/08, got hired, and completed the pperwork, but haven't heard anything else from them. Is this normal? I have sent emails, but with no response. I am ready to get started, but I had no idea it would take this long. Please help!!!!
|
Dneeser
Member
Joined: 19 Feb 2008
Posts: 8
|
# Posted: 19 Feb 2008 15:14
Reply
Hi there, I work with West, I have only been with them a few months and just finished training. You mention that you work with Virgin Mobile, is that with West? and if so... how do you get new skills such as that? I am doing the DR and its just not me. I like having one set account so to speak... thanks for your time!
__________________
Dee
|
kimberleyj
Member
Joined: 18 Feb 2008
Posts: 3
|
# Posted: 20 Feb 2008 13:23
Reply
Hello everyone!!!!Well my story is basically the same I did my first call session today and I was aaawwwfffuuuullll!!!!!!!!!!!!!!!!!! It has been so long since I've done my training and actually been able to log on I basically forgot everything. I didn't remember how to do anything. I hope they give me a chance and let me get use to the system before they just get rid of me. I know I can do this I just have to get use to this.
__________________
Kimberley Johnson
|
kimberleyj
Member
Joined: 18 Feb 2008
Posts: 3
|
# Posted: 20 Feb 2008 13:24
Reply
I wish they had like a little refresher course available!!!!!!!!!!!!
__________________
Kimberley Johnson
|
sastone
Member
Joined: 20 Apr 2008
Posts: 1
|
# Posted: 20 Apr 2008 09:03
Reply
I received a nice thank you email from WAH six weeks ago. Still waiting for the phone interview. Does it normlally take this long?
My niece lives in MI, she told me about WAH, started working for them in two weeks.
|
cryst11
Member
Joined: 14 May 2008
Posts: 1
|
# Posted: 14 May 2008 11:16
Reply
I currently work for west npw and on the virgin mobile skill and i am bit confused why west started a new 1.00/ contact pay on the spectrum website? i assume so that we can move from call to call alot faster?
__________________
Crystal A
|
(?)
