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dawnmo
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Joined: 4 Jan 2007
Posts: 192
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#1 · Posted: 14 Jun 2007 14:46
I purchased ContactMate quite a while ago and ran into technical problems. They still have not been able to resolve the problems for me.
Is anyone else having problems or am I the only one? Are you able to run the automatic updates? (This is where my problem lies...)
Are you happy with what you are able to accomplish with ContactMate?
(I am on the fence between trying to stick with it to resolve the problems and requesting a refund...)
Feel free to PM me with your experiences, if you prefer.
Thanks,
Dawn 
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Dawn
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hsimpsonjr
Joined: 16 Dec 2006
Posts: 603
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#2 · Posted: 14 Jun 2007 15:22
Dawn, just email support and tell them you want to do a "GoToMeeting" session and they will get on your computer and see what the problem is. One problem I was having was I didn't have enough memory for the program. I put in some more memory and it is working alot better. Sorry to hear about your problems but keep emailing them and they will respond. Just ask Bill and Noreen. They are probably going to invite the support team over for Thankgiving Dinner since they know them so well.
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dawnmo
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Joined: 4 Jan 2007
Posts: 192
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#3 · Posted: 14 Jun 2007 15:45
Thanks Harold. We've been through it already. Spent several hours in the GotoMeeting session not only with the Contact mate support folks but also with the developer of the software. They haven't yet been able to resolve the problem. I'll keep trying a bit longer...but I'm frustrated today as I cannot even open ContactMate because it is requiring an update - which I cannot do on my system for some reason.
I'll keep trying...
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Dawn
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decker2006
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Joined: 6 Jan 2007
Posts: 222
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#4 · Posted: 14 Jun 2007 15:58
Dawn,
We have been definately finding bugs, but everything has been able to be resolved. I bought a laptop recently and have contact mate running on that. I think it helps that we are working on a clean slate. We needed to get a patch for Vista which we got right away. I don't know how old your computer is but I have come to realize with other applications, that older ones sometimes cannot keep up with the newer applications. And there is the memory problem that Harold had. I really am happy I got contact mate, but it is certainly not plug and play.
Noreen
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dawnmo
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Joined: 4 Jan 2007
Posts: 192
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#5 · Posted: 14 Jun 2007 16:02
My husband is a computer techy-nerd guy so our computers are pretty current but there must be something that is causing a problem.
Maybe I should try loading it on my laptop...can I just go back to the website and download it again on my laptop? (I suppose I can ask the support guys this question...).
Thanks,
Dawn
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Dawn
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decker2006
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Joined: 6 Jan 2007
Posts: 222
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#6 · Posted: 14 Jun 2007 19:29
Dawn,
Bill said to contact him anytime. He would be happy to help with your contact mate questions. He might be able to help you troubleshoot if he has had the same problem. bill at succeedwithcoastalvacations dot com.
Noreen
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dawnmo
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#7 · Posted: 14 Jun 2007 19:36
Thanks, Noreen...I'll do that tomorrow. Although, I have had the developer of ContactMate looking into it and HE can't even figure out what the problem is, but maybe he is not a computer expert, just a programming expert.
Thanks for your help.
Dawn
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jnapier
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Joined: 30 Aug 2005
Posts: 647
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#8 · Posted: 14 Jun 2007 21:12
Hi Dawn,
I have a 2 year old notebook that was in need of fixing...so I took my New Dell M2010 and put the software on it. The new system has Vista, which creates so challenges.
A software program is only as good as the support. I made a support request and the following day was on the phone with a technician for an hour and an half.
Check with support to see if they can help you.
Jay NaPier
Level 3 Director/ Master Trainer
Coastal Vacations
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asskusabouttrav
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Joined: 6 Jun 2007
Posts: 152
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#9 · Posted: 15 Jun 2007 02:51
I have been using contact mate for quite some time. I have currently 10,000 contacts in a coastal campaign. I am having some response as I should for Email leads. I love the dialer function but as I am using skype there are some issues so I am limited. The voice software is handy to send out blasts to your pipeline or team and has some really great telecenter functions. It also boasts some very easy to use sql functions making integration of contacts seemless and automatic. I am in the process of setting up a class that disgusses issues that people may be having with the software. Id love to hear some feedback if you or someone you know would care to participate.
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decker2006
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Posts: 222
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#10 · Posted: 15 Jun 2007 08:43
Have you been talking to Steve at contactmate? I think he discussed with Bill having a discussion group on how to maximize the system. I think it is a great idea. What are your thoughts? Send us a PM if you want.
What I have found is this - I would not recommend this for brand new team members who may still work full time. It can be a bit overwhelming. I offer to use the system for new members to give them a boost and get their first two sales as quickly as possible. I think in order to have a really successful business, one needs some kind of contact management system so when my new members are ready to take that step, I will be there to help them every step of the way. Also, if we have a weekly discussion group, I think it would be great for those new to the contact mate system.
Noreen
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Shelby
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Joined: 8 Feb 2007
Posts: 28
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#11 · Posted: 1 Jul 2007 10:07
Contactmate is having a sale until midnight tonight. It is $395.00 instead of $595. I'm thinking of buying it, but was wondering if anyone had any negative experiences, now that you have been using it for a short while. Postive comments as well, would be appreciated. I know some people had problems at first--how is it going now? Worth it?? Thanks!
Shelby
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decker2006
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Joined: 6 Jan 2007
Posts: 222
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#12 · Posted: 1 Jul 2007 11:24
Shelby,
I am very glad we have it. It works. However, if you decide to get it, be prepared. It is not plug and play. You will probably need to spend some time with their support and make sure you watch the recorded webinars. You want to get full funtionality out of it. I bet by now they have some of the bugs worked out and you may have an easier time with it. I think it is definately worth it, but be prepared to put some time in to it in the beginning.
Noreen
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Shelby
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Joined: 8 Feb 2007
Posts: 28
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#13 · Posted: 1 Jul 2007 20:51
Thanks for your input Noreen.
Shelby
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Shana
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Joined: 6 Jun 2007
Posts: 5
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#14 · Posted: 2 Jul 2007 15:39
Does Contactmate have pre-written email and broadcast messages or do you have to write your own messages? If they are pre-written, can you edit them?
Shana
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jnapier
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Joined: 30 Aug 2005
Posts: 647
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#15 · Posted: 2 Jul 2007 21:51
Quoting: Shana Does Contactmate have pre-written email and broadcast messages or do you have to write your own messages? If they are pre-written, can you edit them?
Yes, I'm just getting around to using Contactmate and my 1st test - Today....was a big success. It's not the easiest software to use, BUT it's simply when you watch the webinar provided by the company.
You can edit and create your own messages or simply plug into what's available to you.
Today, I sent an email to 400+ members of my team. I sent a voice message using Skype to 85 leads that I usually would have called. YES...there were a few issues. Like wrong email address or disconnected phone number....that happens with all leads and I enjoyed the process of learning how Contactmate handles those.
Jay NaPier
Level 3 Director/ Master Trainer
Coastal Vacations
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dawnmo
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Joined: 4 Jan 2007
Posts: 192
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#16 · Posted: 5 Jul 2007 11:40
Yikes...can anyone access the contactmate website right now? (contact mate dot com?)
Thanks,
Dawn
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asskusabouttrav
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#17 · Posted: 5 Jul 2007 11:53
I'm sure there are just server issues.
Not to worry they will be back up later Im sure.
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dawnmo
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#18 · Posted: 5 Jul 2007 12:06
I hope so...I need to watch some training webinars. I have limited time blocks these days with the kids home from school.
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Dawn
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dawnmo
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#19 · Posted: 5 Jul 2007 15:44
Just got an email...the new site is contact talk dot com. There are some specials right now. PM or email me if you would like info.
Dawn
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asskusabouttrav
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#20 · Posted: 5 Jul 2007 16:13
Thanks Dawn
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