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hsimpsonjr
Joined: 16 Dec 2006
Posts: 612
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#21 · Posted: 15 May 2007 13:41
Ok, Folks, I need to clarify somthing. I definately don't consider this debating at all. This is defending my team. I don't enjoy going back and forth with the same 2 or 3 people but I feel that if I don't make sure I stand up for our team, there will be a new prospect who will be interested in us and come here and see some members of this forum saying things about us that aren't true. As is evident, not only on this forum, but others as well, lots of people who aren't on the WCYS call center team seem to want to bad mouth us and criticize us for whatever reason. It first started with people spreading lies about us that the call center had members of Coastal working the phones (not true) and that we don't train our new members and teach people to be lazy (also not true) or that we are not approved by the BOD (no team is) and many other misstatements. I really wish that we can all just stick to talking about the better points of our own teams like the call center team has been doing and not say anything negative about the other teams. I actually compliment Jani and Jay's team ( CSG ). They have great training and support. So does CWB and other teams as well. You won't find me talking junk about those teams either. I guess my point is that if someone said something negative about a family member of yours you would immediately jump to their defense. That is what I am doing. I don't like to do it because I think it makes us all look like teenagers to prospects when we all are very good directors as is obvious by our other posts but I cannot let missinformation go without being corrected when it is being said about my team. This is definately NOT a debate.
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OnlineMoney24 7
Forums Member
Joined: 26 Feb 2007
Posts: 85
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#22 · Posted: 15 May 2007 14:06
Sorry Harold, wasn't trying to offend you. I understand what your trying to say and I agree that all this down play on one anothers group should come to an end.
Jat
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hsimpsonjr
Joined: 16 Dec 2006
Posts: 612
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#23 · Posted: 15 May 2007 14:13
Absolutely no offense taken, Jat.  I didn't mean that directed to you but to the whole group who might see this thread and others that have this situation happening.
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dawnmo
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Joined: 4 Jan 2007
Posts: 202
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#24 · Posted: 15 May 2007 19:04
Well said, Harold.
I've been on both sides of the fence coming from another NWM company. I've been through Dani Johnson's training (lots of it) and I am good at prospecting and closing on the phone.
What I gain from having the Call Center available is more free time. No more calling prospects throughout the evening when my kids are home - this was the problem I need a solution to - and I found the solution with the Call Center.
Dawn
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Dawn
Senior Manager, SendOutCards
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goldmills
Forums Member
Joined: 3 Apr 2007
Posts: 184
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#25 · Posted: 17 May 2007 22:42
I like the call center cause it allows me to business model 'C'.
I can close the sales myself if I want to, As a matter of fact I often do, because people call me and I close them.
I train my team both ways, how to close and how to advertise so the call center closes.
I teach delegation, not duplication.
Some people close their own sales, develop their skills and over time, won't need a sales center ever, and eventually with a large team, will become a slave to the phone and be afraid to leave the house for fear of a 3 way call coming in and missing the call and the commission maybe coming.
I found having a sales center allows me the true, REAL freedom that is supposed to happen when people work from home.
We hear all the promises of time, money and freedom, but when I did Coastal all by myself, I had NO TIME, NO FREEDOM, but I did have the money.
I was a slave to the phone, and I worked this thing too many hours.
But when I used a call center, my sales doubled, my time off doubled, I could be on vacation making sales, without being involved in the process.
This happens everytime I go on a trip, I make hands free money.
No 3 ways, no trying to make myself available to my team, cause I know our training calls are there to help my new members and my time off is REAL time off.
I can't say it is this easy for people doing it the other way, but, I suppose people without a call center can figure out ways to automated their business while doing vacations or other things.
The bigger your business gets, the more you have to treat it like a real business, get staff, hire people, outsource and delegate.
It is not possible to have a 1000 person team, and run it all by yourself with no outside assistance, in my opinion... unless your 1000 person team is not active, therefore not asking for help.. which then, I suppose you could pull it off.
Either way, there is a way for people to do Coastal how ever they want. More involved, less involved.
Right?
Some think one way is better than the other, which is is just personal opinion, not right or wrong.
As long as we remember that, we'll all get along here just fine, and we can encourage people under whatever system they use.
Just use a system.
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matiasmommy
Joined: 12 Mar 2007
Posts: 346
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#26 · Posted: 21 May 2007 16:07
Hi Jeff!
I'm glad to see a senior member of the WCYS team here.
My personal philosophy is to teach duplicability and to use the system in place, just as you mentioned. But, I also can't see myself ever giving up on personal one on one training with people. I love it too much, it really doesn't "feel" like work- and now that I have designed an effective system- its a comparitively minimal time investment on the front end of someone starting their business.
I do see exactly what you mean about being crunched for time when you get to have a very large team, however. 1,000 people IS a little NUTS! But I see that even 10-15 new associates/month is very managable on my system- with about a 25 hour workweek. I wouldn't want to see myself taking on any more then that- so I will cross that bridge when I get to it! I've focused on time management skills, however, quite a bit! That is the beauty of personal development in addition to business skills development. Its helped me to find that balance not only in my business but also in my life.
This is why I have found it invaluable to really choose team members carefully and put my valuable time into them at the front end. I've got a busy life too- a horse farm to look after and a 2 year old! Not to mention a garden and my cooking hobby!
Thing is, all the teams have proven systems- but when I was looking for a director I really knew that for the money I was investing I REQUIRED personal one-on-one training and mentoring. The idea of total system dependance for ME, was a turn off. I was giving someone that $9705 commission and I did expect and need their time. I am glad I looked around and found someone who could give me what I needed!
I have commited to this model, and it is what I teach. I know of several other well established directors with large teams who give team members one on one, individualized time and attention and STILL have free time. Time, Travel, Money and FREEDOM- no point in being self employed if you are a slave to your business. That is where so many people in franchise ownership or professional fields etc etc get stuck. I know it can be done, I'm doing it too!
What I have seen most often in cases like you mention- going on holiday, needing time off for illness etc etc- is teaming up with another simililarly philosophied director for team support when one has to be MIA and ALSO referring members to system resources. Time management skills, and healthy use of technology is great too!
Its great fun being an entrepreneur from home.. but every system has its challenges! The beauty of it all is having the ability to get creative in find personalized solutions that WORK for both you AND your team members.
Though.. I can't ever imagine having a team of 1000 people ACTIVELY working on directors releases simultaneously! Can the teleconfrences lines even handle that many people at once?? That is some serious juggling- I can't even imagine the e-mail volume!
It's going to be a very hard decision for me to delegate or outsource when (if) buisness gets to that point (I fully intend to try and avoid it!)- to me there is no substitute for personal as well as system support. I don't see it happening, to be honest- I have a plan to get people off the ground quickly, and run my business in 6 week cycles.
Right now, though- I'm happy to work a few hours a day, and certainly feel free to leave the house! I have barn work to do and an answering machine, thank goodness. I don't see how now that I'm in the travel industry there will be any "emergenices" everyone is well trained as to what to do before they start doing it!
I'm able to keep a schedule that works for both myself and my team members, and the technology and system in place keeps them from ever being stuck for support or answers when they need them. There is even live online help and technical support during regular business hours! I'm a tech dummy, so I really appreciate that feature myself.
You are right though.. its my personal experience that has formed my opinions. I know that I was approaching this buisness at a significant disadvantage. So, I did my homework very carefully to find the best solution for ME. I encourage others to do exactly that as well. I would hate to ever see someone get into this business or join my group- and not get exactly what they expected to get.
I believe in over-delivery, and I treat others as I would expect to be treated. I know that what goes around, comes around. So I don't teach what I don't DO and I do teach exactly and everything that I DO do.
That is simplicity, in itself.
Cheers
Jani Teeter
L3 Director, CSG
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goldmills
Forums Member
Joined: 3 Apr 2007
Posts: 184
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#27 · Posted: 24 May 2007 05:50
Jani,
If all 1000 people were active ya.... it'd be crazy.
But like anything .... there is a big attrition here too. People start off strong, and then crash and burn, or bottom out, no more resources, and then.... I never hear from them again. Sometimes they take breaks, then show up months or years later and I welcome them back with open arms!
10-20% of the people will succeed, I don't know who they are when they get started, but they all have an equal chance and if their desire is strong and they are coachable, they'll make it to the 10-20% who make money and stay with it.
But 80-90% failure rate sucks too, but it's that way in all things in life, 80-20 rule I suppose.
What I have been focusing on lately and I encourage all of you who do a "one on one" training strategy is to invest in gotowebinar tools.
I do many webinars, one to one, and also one to many, to teach and show people all the stuff I have learned, for those who want to plug into this, they love it. No more trying to explain it over the phone, cause we have it live over the pc, in the webinar format. They see what I am talking about.
It's like a global theatre thing that CSG has, but this is for training, not the biz opp presentation, etc... (does CSG use global theatre for training too?)
So, one of the biggest downfalls of teams disappearing, is the new or old director does not have a follow up training system, once people join, to show them the systems.
How many horror stories we all hear... "I joined, paid and never heard from my director again!"
I was one of those stories, I had no idea what to do when I first started, my director left me 3 weeks into it and I never heard from him again.
I, at the time, plugged into CSG and it saved me. I worked hard too, and thought about doing CSG big time, but that is when Vacation Power came out and people loved it, and then since I helped create vacation power, I think CSG leadership felt threatened, so we parted ways, and I went on to do WCYS and such.
But all good teams have a training system. look at official coastal tools dot com, and you'll see the 14 day and 90 action plans.
This is a key point. All the good groups have a systems model for training and getting started, people just need to plug in, have a positive belief and outlook and then just do it.... no matter if they close sales by themselves or have a team doing it, ACTION and getting leads to see and respond to the messages is all our biggest challenge.
Jeff
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matiasmommy
Joined: 12 Mar 2007
Posts: 346
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#28 · Posted: 24 May 2007 13:18
hmm.. Jeff, thanks for the tip! The CSG is starting to use the GTP for trainings. I really appreciate that technology- the av component really helps people understand the business and product and fit it all together with a "feel" for the people that make up the CSG.
I have used something similar for letting people see the back office and tech that we have. But you are right, it would make my training job a LOT easier having them actually use that for side by side training online. Never THOUGHT of it! Thanks!
I don't have a failure rate that high- but then again, I haven't been in the business as long as you have and my focus really is not so much on making sales but more about finding quality people. You are right, I'm not looking for people to "try" this business, I'm looking for people who are going to DO it. Taking action, marketing and having that positive belief and life strategy. THAT is the trick. You are bang on about that! I'm sad to hear that the failure rate is that high... to ME, failure was just NOT an option. I did my homework, I committed. I don't half do anything. I would rather die trying then quit, when I know what I am doing is real and realistic.
I'm not going to sit here and tell anyone that this business has been EASY for me, or for anyone else. I did the work. I followed the system. I had my challenges. I learned from them. I'm so much better for this buisness on SO many levels that are so much more then just money. Sure, I started a business to make money. But what I really found was personal development and personal FREEDOM disguised as a business. I don't know how many people can say that about their chosen profession. I don't think very many. But I'm grateful for this business and the many people in it. Thank God and Blessed be.
This business is NOT for everyone. The product IS, but NOT the industry itself! Some will, some won't, so what, so NEXT!! Its life! I still need good folks to fly the airplane, work at the bank and grocery store etc etc. So I'm happy to let people who just can't get out of their own way continue to do what they have always done...
Just my .02!
But thanks for the tips and info!
Jani Teeter
L3 Director, CSG
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