Coastal Product Knowledge/No Bickering

Another try:

Rhonda - Adam - thanks - but I guess I am not asking the question correctly. Let's assume say - my sister -- is looking at spending 11K for a L3. She finds under:

http://www.officialcoastaltraining.com/Product%20Overview%209-14-07.pdf

this example.

Complimentary all-inclusive resort vacations - 6 destinations to choose from (Bahamas, Mexico, and the Dominican Republic) 3 days / 2 nights lodging , all meals, drinks, taxes, gratuities, and activities on the beach and at the resort included. Retail value - $600

And she asks me - After I have spent the 11K - what will a trip like the one explained in your marketing materials above - approximately cost me?

What would my answer be? I can't help but think if I am asking someone to fork over 11K - that I'd have to be more specific than what you all are suggesting?

Thanks -

Bob,

I'm not a L3 Director so perhaps there is an answer other than what I have given....... the next best thing I can suggest is to get on our detailed product call with Stephanie which is held every Wednesday at 3pm EST and ask her that question....she is here to help us all with product questions. I can tell you I have learned alot about our products since attending her calls.

Perhaps since it is an "all inclusive" there are no additonal processing fees and taxes to be paid unless you do upgrades or add people.

The processing fees are charged by the providing vendor and since we partner with so many it would be difficult to list their fees as they could change, the vendor could change and the fees can vary.

Oh well I treid again.

The best way to get specific product answers is to get right to the horses mouth.

http://www.officialcoastaltraining.com/calendar.aspx

Stephanie does an in depth product training on Wednesday @ 3pm est. Thats the best resource.

Hope that helps. I love that anyone can use the available tools and get all the info. Makes me not have to be so smart lol.

Adam

hehehehe - I KNOW you guys are trying to help - but let me try and give you an idea of what this sounds like from someone ignorant of most everything at this point.

I go to buy a new car - Salesman says the price is 11K - fine - I ask what the gas mileage is? Can't tell me - what is the length of the warranty and what does it cover? Can't tell me. How many people can it carry - what is the load capacity for trailers? Can't tell me. Are there special things I need to know about service? Can't tell me.

Gosh guys and girls - I just do not get it. How can I sell a package if I cannot explain what the benefits are?

I am listening to audio help - reading as much as I can before coming here and asking questions so as not to be a bother. And also - once I get more involved I can see this as a good place to send new people that may have questions as this not a formal Coastal site - so there should be no "weighted" answers.

I have asked so many questions about ad budgets - income - etc. - have been very nosey in general - but it seems all I get is vague answers on most (pretty much all) topics I understand someone not wanting to tell me their income - heck I could be an IRS agent - but how about how many hours/month and what does that hourly commitment return to you?

Sorry - not getting an answer specifically to this question - the possible saving on this exact trip outlined in the training -- has sent me into a rant on the other issues.

I am confident you are trying to help - I think I just need to be better in how I phrase my questions.

But, I am having problems getting most any question answered in a specific detailed way.

Sorry for ranting - I feel like my favorite prayer: God please give me the wisdom of patience - and I want it right NOW!

Hey Bob,

I am sorry you feel that way.

I am quite sure no one is intentionally NOT answering your questions.

I guess when it comes to ad budgets, hourly committment etc etc it all pretty much can vary depending on the individual.

As far as details and out of pocket expenses for each trip there are 25 in the L1 package alone the detailed product overview does provide rough estimates for most the one you are asking about has no out of pocket expenses noted and possibly there are none...like I said Stephanie would be the best one to answer that question and any other product questions for you.

Perhaps no one here has taken that trip and has no amount for you. Since there are so many to choose from some take some of the same ones over and over again because they like those vacations.

You forget the benefit of the packages is the DISCOUNTED travel for a lifetime that is what we are selling which includes those listed trips over time some trips have been taken away and some trips have been added.

ETA: What would I say if someone asked me a question I did not know the answer to - "You know so and so that is a very good question I have not personally taken that trip so I don't have an answer for you let me ask our product specialist and get back with you o.k.?"

Bob, You really need to be more specific.

If you don't tell us when and where you want to go....it's tough to give you a specific.

So, if I were buying a New Mustang and asked about the gas milage...I might have to be more specific than just a 2007 Mustang...there are so many options for Mustangs...as there are with Coastal.

Jay NaPier

Quoting: rhondapYou forget the benefit of the packages is the DISCOUNTED travel for a lifetime that is what we are selling which includes those listed trips over time some trips have been taken away and some trips have been added.
.............
Ok - believe me I do understand the concept. And thanks all for being so patient with my ignorance.

I consider myself one of the best salesmen I have ever met and trained. But I also think you guys have me beat big time. Let me ask a more basic question - how do you sell a L3 - when what you are selling has no specific benefits or examples?

The above listed vacation offer states a 600 dollar retail value. OK - then what might a potential L3 purchaser expect to pay for it?

How can you guys - and girls - sell something so vague? I do not need - nor am asking for exact dollars and cents - jees - just a ballpark would be nice.

I am not asking for a full training seminar - but just a simple answer to why would someone buy - how do you sell a L3?

At the beginning of L3 in the product training it begins with:

"Lifetime Level 3 Universal Membership Card - purchase more of ANY
of the vacations below in unlimited quantities to give away!"

Great - so what does it typically cost me to purchase something I may give away? Do your clients just not ask this question?

Bob, Perhaps the Coastal Vacations Membership are not for you.

We sell an intangible product....much like insurance. You can't see your auto insurance, but you know it's there when you pay the premium. Like insurance, there are spectific details needed to give you a quote.

I've just researched Orlando for the Week of October 6. I found Several properties to choose from with Efficiency, 1 bed room and 2 bed room condo units at just $575 for the week.

We work with over 60 different companies, so the options for travel are HUGE...it's not something you can just say...How much is, because the prices change as well. That's how travel works.

Call Southwest and ask them how much it is to fly from Nashville to Las Vegas and you'll get the same answer....For What Dates?

If you'd like to be more specific...I'm sure someone here will do the research to find the answer.

Jay NaPier

Bob it's me again

I'm not L3 or L2 nor am I a product guru. I think the main difference between L3 and L1 and L2 is the fact it includes All Inclusive vacations.

L3 is NOT for everyone I would think it is for your serious traveler who can see that spending $11,000 for that package is quite a deal. This would mean that they probably spend that much or more on a yearly vacation or vacations.

I would not approach a prospect with the intention of "selling" them a L3 package.....my initial approach would be L1 or L2 depending on THEM now once we talk and I see that L3 is a better fit for them based on what they currently do I would show them the L3 package again letting them know I am not a product guru but this is what comes with the L3 package and the bottom line is there is a savings to them with each vacation in the package.

The L3 as does the L1 and L2 does have specific benefits...perhaps we are not understanding what you mean by benefit.

The benefit is discount travel ---- never pay full price again. What we sell is discount travel.

[email protected]

I feel I am dominating this thread and wasting peoples time. If someone wants to take the time and explain to me why I or anyone would want to spend 11K - on .................???

I am tryng to put myself in the consumers shoes - I understand the membership concept - But why is it impossible to get an answer on why I should upgrade to an L3 - what are the benefits and savings I could expect?

Basically what do I get for 11K? Jay - I have had two "jobs" in my life. Life Insurance and Mortgage. You just cannot get more intangible eh?

When I ask people to spend money - there has GOT to be a reason why I would think. Am I really this stupid? I'll quit wasting everyone's time here - if someone can explain via Email - thanks.

Quoting: rhondapWhat we sell is discount travel.
..........
Rhonda - I know - It would be nice to be able to explain what this possible discount is.
Sorry - I said I was not going to post again. Guys and girls - this post may be a help to all of us in understanding what new people are thinking/ going through in the "buying" process.

I know it is not - but darn folks - it appears like a lot of smoke and mirrors right now

Quoting: asebfBasically what do I get for 11K? Jay - I have had two "jobs" in my life. Life Insurance and Mortgage. You just cannot get more intangible eh?

Bob, If you goto coastalincome dot come / sample you'll be able to research all that is available through Coastal...If you'll print and read the printable profile...you should be understand.

Jay NaPier

Quoting: rhondapI would not approach a prospect with the intention of "selling" them a L3 package.....my initial approach would be L1 or L2 depending on THEM

Rhonda,

That's how I do things. I don't push any one membership on anyone. Most people can figure out which option works best for them. It works best for ME if new team members start at L1 and for them if they start at L3...but it's upto them to decide which direction they want to go.

Never pre-judge.

Jay NaPier

Quoting: dawnmoNewbie Shield...here are the costs to join Coastal:

Level 1: $1295
Level 2: $3995
Level 3: $11,000

WITH THE "We Close Your Sales" CALL CENTER:
Level 1: $1995
Level 2: $4995
Level 3: $11,000

Hope this helps! PM me if you would like more info.

__________________

Dawn

Thank you Dawn.

Hey Bob,

Dont feel like you are dominating the forum at all. What we are all trying to explain is that with so many vendors and so many vacations in the package it is truly hard for anyone one of us to know exactly what the cost of each of the 1000's of vacation we offer. That is why we explain it as a whole package. Now I can truly understand where you ae coming from as I have been in sales for years and couldnt wrap my mind around there wasnt like a guide book of all the vacations.

I know this doesnt sound like not the answer you want but the best resource is to get on the in depth training call Stephanie has on wednesday. As she is on the BOD (board of directors) she would be the person to best help. No one is trying to avoid your question at all but rather show you that the value in Coastal's package is that there is so much in it. You get a lifetime of travel at a discount. Think again of the Sam's Club scenario I mentioned before.

Hope that helps.

Adam Frederick
302 476 2753

P.S. - I know Friday was quality time with the wife but im truly interested in talking to you about the dialing system. So give me a call.

Here is the answer to Bob's query:

This trip will require: $50 refundable deposit (sent back upon completion of the trip)

$34 a night in taxes.

60 days advance notice

3 valid dates, all 30 days apart

must arrive on Monday or Tuesday or pay a surcharge

connot travel around the major holidays 7 days before or after, which make traveling only 150 days a year available for this trip.

There could be PEAK surcharges too, based on time of year you use it.

Fulfilled by Spirit Incentives, but there could be a few other vendors who also fulfill this trip.

I priced out the Viva Fortuna Beach resort, 60 days from now, for two people is $170 a night, per person I believe. Total cost $680.

Total value as stated on the voucher is up to $600.

I got this by ordering a L3 all inclusive reservation glossy, never used it but I got it so I could answer questions like this one.

Jeff

Thank you Jeff, this thread is titled product knowledge. Two specific questions were asked by Bob and it took 2 pages to get the answer. It is my understanding that Bob is interested in joining Coastal and one of our esteemed collegues actually told him that Coastal might not be for him another suggested he wait until Stephanies call midweek. This concerns me as a Member and proves just how critical finding the rite Director is to your success. I am glad that my wife and I found a Director/Upline where we could go to find the answers (even at midnight on a Sunday)to questions presented to us by prospective members. That is what I call support.

Jeff, so your suggestion is to order a glossy for each and every vacation voucher to be able to answer questions like Bob had?

Have you found that most folks wanting to purchase the package for not only the discounts but for the opportunity want and/or ask specific questions about each and every vacation BEFORE they buy the package?

Since you have been with Coastal for more years than some of the rest of us what have you found the major questions to be that a prospect asks.

All that I have been asked is regarding the commissions , when do they get the commissions, about how to get a website, what type advertising to do, AND one prospect asked if the prices for most of the vacations are lower than online travel agencies.

Terri

Quoting: Bill DThank you Jeff, this thread is titled product knowledge. Two specific questions were asked by Bob and it took 2 pages to get the answer. It is my understanding that Bob is interested in joining Coastal and one of our esteemed collegues actually told him that Coastal might not be for him another suggested he wait until Stephanies call midweek. This concerns me as a Member and proves just how critical finding the rite Director is to your success. I am glad that my wife and I found a Director/Upline where we could go to find the answers (even at midnight on a Sunday)to questions presented to us by prospective members. That is what I call support.

Bill,

Don't you think that was a bit harsh?

Those of us who tried to assist Bob really tried to assist him. Jeff had the actual glossy to refer to with all of that information. I am not a L3 Director so I would not even be able to get that to answer a question that specific on any package that I do not own.

I have found that by attending Stephanie's training call on Wednesdays has been a tremendous help for my porduct knowledge.

Yes finding the right Director is very important to your success but if finding the right Director means they have to know EVERYTHING there is to know then what happens to the newbie just getting started who doesn't know EVERYTHING they will never become the RIGHT Director because everyone will pass over them to find someone who has been with Coastal longer, knows everything and/or making more money.

Sorry about that rant but that theory always burns me up because we were all new at one time and did not have all the answers.

Were you able to answer Bobs question?

Also like Terri asked is it necessary to order each adn every glossy to be able to do this business?

Rhonda:

First let me apoligize if I ruffled anyones feathers. It was not ment to be harsh. I felt that harsh was telling a prospective member that Coastal might not be for them. I know everybody was tryng to help. The topic of this thread is product knowledge. The point that I was making was this: A question was asked, and asked and asked again and finally an answer was given. I always thought that if you did not know the answer to the question don't answer. I for one will be getting on Stephanie's call this week. This forum proves that we all have something to learn.

Everyone starts somewhere, the point of choosing your director pays dividends when they have answers to questions when you ask them. I was simply trying to find an answer to a question that was asked by a prospective member of Coastal on this forum. It is the association with these successful people, call it an upline, that is beneficial in developing your business. Nobody knows everything but as part of a team/group you are able to find the support necessary to succeed. This helps you with those new members, such as Bob, when you are able to give them clear concise answers.

I am not Bob but I believe that Jeff's thorough response answered his question.