How Effective Are the Call Centers?

Discussion in 'General Advice' started by TONYC53, Nov 27, 2007.

  1. TONYC53

    TONYC53 New Member

    Hi Folks,

    There is a wealth of knowledge on this forum and while I am still doing "DUE DILIGENCE" and as I collect more info to join you work-at-homers and I'm leaning heavily toward the Travel industry and because of my speech challenges and time constraints am contemplating using a Call Center.

    I've read some the pros & cons of using them however I want to know if any of you who do, what evidence do you have as to they're effectiveness?

    For example, what has been your "from lead calls to converted sales" rate over the past 3 months? Inquiring minds would like to know!
     
  2. cmartel

    cmartel New Member

    I guarantee you know that no one on this site has the budget to use call centers. You're asking in the wrong place my friend [​IMG]
     
  3. malibumentor

    malibumentor New Member

    It sounds like you are considering an automated system
    like the Coastal call-center program.

    All promoters of these systems will promise you easy wealth
    if you just advertise. The truth is the overhead of ineffective
    advertising is more than many can bear.

    Call centers can and do work. I have made money using them...
    though I don't pay monthly fees, or per-call fees, so the overhead
    is not an issue for me. More accurately: callback requests through
    my system are routed to a professional salesperson who earns
    a straight commission on the sale. There are no monthly fees.

    Some call centers are going to be staffed by gum-chewing
    telemarketers with poor training, so be aware of that.

    Making money with any online network marketing system,
    whether you use call-centers or not, is a matter of getting sufficient
    traffic and leads to turn a profit. Everybody's advertising
    experience is different... and asking for conversion ratios
    and other such reassurance of profitability is an invitation
    to be deceived.

    WIth any system of this nature you will create your own
    success only by marketing in a way that gets a lot of
    bang-for-your-buck. Newcomers to the industry usually throw
    all their money at hypey "sure-thing" marketing solutions, and
    lose big as a result.

    If you are still interested in the industry having read this,
    prepare yourself for the reality of direct marketing by reading
    a lot on the subject.
     
  4. aplina

    aplina New Member

    l would say if you are just starting not to rush out and spend alot of money .start with something small.
     
  5. TONYC53

    TONYC53 New Member

    Hi Guys,

    And thanks for your insight.

    The main reason why I posted this topic was to get a feel from those who are using a call center in their "Coastal" or "Global" biz and for them to share their findings as to the effectiveness of their particular Call Center!

    So if you are out there and we know you are...please share your findings! Inquiring minds would like to know. BTW, malibumentor are you in Coastal or Global and are you saying that you are using Jag?

    If you are, I'd like to drop you a line if...I may!

    Thanks again,

    Tonyc
     
  6. malibumentor

    malibumentor New Member

    I'm not in Coastal or the other. The Jag system is the
    only one I have used that has this feature.

    It may be hearsay... I was told a while back that the
    Coastal Call Center was so bad they fired everybody
    but 1 employee and started over. So I guess there
    was room for improvement.
     
  7. Bill D

    Bill D New Member

    Tony,

    I am with WCYS, the Coastal Call center. They are not gum chewing telemarketers but professional sales people. Call Centers work, look at most large companies both domestic and international they all use them.

    The Call Center works and has closed sales for me while I have been traveling. The salesmen there are not telemarketers. They answer inbound calls. The only outbound calls they make are follow up calls to prospects who have already called in and asked to be called back.

    Are they good, think about it this way they don't get paid a salary. If they don't sell they don't get paid

    There is another reason to incorporate a call center into your business. You may come across a prospect who wants to join Coastal and wants to use the call center. IF you are not a member you may as well say good bye then. IF you are not a member you can NOT offer it to your prospects. These people will find another director who can offer it. Put another way people like choices, if you don't offer it they will find someone who does.

    The cost is a one time fee for the use of the Call Center for a lifetime. There is a monthly fee of $49.95 that is for the website that is provided for you.

    Why don't you give them a call and see for your self. Check out their site, do your homework for yourself instead of making a decision based on hearsay. The site is CoastalSalesCenter dot com. You will find their contact details there but you will need a Member ID so feel free to use mine, 0575ND. It will cost you nothing but you will find out for yourself that they are not gum chewing telemarketers as suggested by someone else.

    As stated in an earlier post on this thread, this is probably not the best place to be looking for guidance about call centers. In their words "Quoting: cmartelI guarantee you know that no one on this site has the budget to use call centers. You're asking in the wrong place my friend

    If you would like to chat or have any questions send me a PM and I will give you honest answers to your questions.

    Best Wishes to your Success.

    Bill Decker
    443-244-2118
     
  8. asebf

    asebf New Member

    Quoting: malibumentorIt may be hearsay... I was told a while back that the
    Coastal Call Center was so bad they fired everybody
    but 1 employee and started over. So I guess there
    was room for improvement.
    ...........
    Funny how rumors just take on a life of their own.

    Joe has a hangnail - someone over hears him talking about it - and suddenly after just 3-4 people retelling the story, Joe has cancer of the hand and is going to have to have it amputated.

    I do get chuckles watching this happen over and over. Not just about the call center - but how rumors grow in general.
     

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