There are thousands and thousands of software solution providers in every country. Most of them have really good marketing strategies , few have catchy advertisements and then there are companies who have brand recognition. In Highly competitive Software market, its hard to attract new customers. The only way to gain attention seems to be by providing the best solutions and make loyal customers, who will always choose you. eClicx has so many loyal customers but, eclicx still want to know how customer chooses a company for software solutions? (We developed a webshop for one of our clients, which is working efficiently and has drastically increased the sales of our customer.) However, we would like to know, how as customer, you choose a company for software solutions? How as a company, you maintain customers list?