Just had my first call and it was AWFUL!! We had waited 3 wks for our logins so by the time I got it I had forgotten all my training. I was basically winging it and was doing horribly. Call after call was coming and I had no idea what I was doing. I had seen people post messages like this before but for some reason thought I would be able to pick this up and run with it because I have NEVER had problems with computer programs in my life or with customer service issues. Well thats not the case now it was soooo confusing and I am the patient and relaxed one in my family and I was literally trembling. Luckily I have the BEST Pals in the world. They have been super great and after that shift I called and they helped calm me back down. Has anyone else had problems on their first day, week ect and does it get better? Working from home will be good but right now I am wishing that I had someone over my shoulder telling me what I was doing wrong.