Hello, I was a West Employee with no skill. This happened because I accidentally left my training logged in and my time expired. West would not give me more time and they kept telling me to check urgent news for a new skill. After 4 months of checking urgent news and receiving no skill, I re-applied using a different e-mail address and made it through the entire process as a new hire. As a new hire, you automatically get a skill. Try it! It worked for me!