I just did my webinar and I am even more confused. There was so much contradiction between the webinar and the training. They told us for all the companies other than PF we were to warm transfer the call, but nowhere have I seen how to do that. Do you put the customer on hold and manually dial the other company? Do they have buttons for the other companies? if anyone here can help I really appreciate it. If I send a question to support they simply copy and paste from teh FAQ's which I have already read.