On my first day taking calls my computer froze up in the middle of a call and stayed that way for a while.I spoke with a pal and they told me to shut my computer off using the power button. As a result of that my computer stayed in the lockdown desktop mode, I couldnt work for about a week trying to get pals and dell to restore my computer. After getting so little help from pals I fnally got someone from the helpdesk to fix the problem by setting up a new administrator account on my computer.Meanwhile all of my files,pictures and everything I had saved on my computer for the past 2 1/2 yrs is not accessible to me, If this isnt bull $&!* I dont know what it is.And then to make matters worse I started getting emails about being an agent who hasnt worked in a few days and about there expectations, The way I see it is if there system hadnt jacked up my computer then I would have been a working agent. The only thing I could do was turn my computer on and off.Nothing else would even work.Has anyone else had this problem or anything similar to it???