QA/PIN/ETC

Discussion in 'West at Home' started by pennyhm, Nov 3, 2008.

  1. pennyhm

    pennyhm New Member

    I was wondering how often our calls get QA'ed (quality assurance) or we get a PIN or whatever you want to call it all. When I was in a call center facility, we were "QA'ed" a certain # of calls per month .. randomly and with no set timeframe other than (for example) four calls per month, can be all in one week, could be once/week, etc but we didn't get our "results" until following month. Thanks.
     
  2. rutroh

    rutroh New Member

    west does qa's all the time. Don't get on there sh!t list or they will do it ALOT. Like they are looking for a reason to ding you. This happens all the time. watch yer back
     

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