So, last Monday I failed my training. I went to take my 2nd test on the 2nd chance you are given and before I could even finish the test and submit all answers, it locks me out of training all together and says "Failed." I've worked in a very fast pace call center for 2 years and I hate to think I've "Failed" at something I KNOW I can do and something I have EXPERIENCE in. So, I called and talked to a PAL on Monday- he was kind of rude, said he'd email his supervisor. Then, I called back Tuesday and talked to a very nice PAL... she said that once HR gets notification I failed DR training (within a couple days) I'd probably get a new skill (within a couple days). Well....I've yet to hear anything or see any new ones available. I desperately need money for bills and I applied at Arise but am very very very skeptical of investing hundreds of dollars into something I don't know much about. So, does anyone have any advice? Should I call and talk to a PAL again tomorrow? Email someone? What do I do? Thanks in advance.