So while being unable to work for; going on 3 weeks now b/c I still don't have a proper login for S*awGr*ss; I have been receiving emails about W*st's and C*t*i's expectations of their employees. Number one- making offers on every call Number two- AHT apparently it's too high! Number three-Schedule adherence Well none of those three things are wrong in and of themselves, However I would like to point a few reasons why they should look at themselves as the cause of these issues. I personally don't feel right making a sales offer to a client I have had on the phone for 15-30 minutes when they called in for something that could have been handled in say 2 minutes. Why did the call last that long? Oh maybe b/c SG wasn't working or ADE froze who knows. Every time you log into work it's like playing roulette. Then we have AHT it's high because of the problem stated above and then add to that the fact that PAL's have no idea what they are doing most of the time and there you go a 2 minute call now turns into a 30 minute call.........So am I going to offer the client something now? NO I am not Schedule adherence? Well I showed up for mine but I can't log in if it isn't the gateway, its Avaya, or SG. So I spent most of my scheduled work time trying to get to work. Do I get paid for that? No I do not. Does the fact that whatever PAL I have on the phone says that they are sorry and understand my frustration help me? No because even for their Incompetence and inability to do anything what so ever to help any of us they are still getting paid meanwhile I have to borrow money to pay my rent. So they have expectations of us well here are my expectations of them. Give me the proper working tools(i.e. software) needed to do my job and I will gladly make an offer on every call where an offer should be made. I will gladly show up and work whatever hours I have scheduled. Give me PAL's that know what they are talking about........(unplugging my printer will not make the gateway work but nice try buddy) and can assist not only me but the client I have on the line and I will gladly lower my AHT. I will attend the MANDATORY sales expectation webinar this morning from 9-10 and I think that everyone should let W*st know that in order for us to meet their expectations they need to meet ours.