I am wishing there was more hours when I needed, if you have open availability there are tons of hours but until Jan I can only work 8PM - 11PM and it's never anything except FRI SAT SUN in that time frame, but West is great.
Just wanted to give an update, I resigned G* on 12/08/2009, after I started it really wasn't for me and on Saturday 12/12/2009 I was offered D*minion Gas which I accepted and just passed the training for it tonight, I like it so far, we do it all,billing,serivce calls disconnect so it seems pretty cool. What I would really love is Directv, mainly because I have Directv and know alot about it!
Wow, this is crap. Why didn't I get a line like D*minion Gas or G*? I would of taken either. Instead I am on DR. Actually, I really love DR.... I like the ability to pick up hours anytime, in fact they probably put me on DR because I said i needed night hours, but since my stats are going so great, I assume I will get offered another line eventually... DR is great but hours come and go so fast.
Hi Im new here. I just finished the pre training I guess its called. Now I received an email saying that I need to fill out paperwork b4 I can be hired. I clicked on the link and put in the code they gave me. It does not work! How frustrating. I left 2 emails. They then sent me back an email stating that they were having technical difficulty's and I should be receiving another email in 48 to 72 hours. What comes after that? I saw somewhere that we had to have a drug test? Does the company pay for that? Thanks in advance for any info
Hey Plugafer, I never had a drug test when I was hired, they did do a background check but not a drug test.
Yeah no drug test unless your on some weird skill that requires it but you mostly likely on DR (or possible G* or D*ominion) and they do not required it, just a background check.
Plugafer .... West would have to pay if they go thru with it ....Backgroung check for me - no drug test though YOu need use all method of contact - as the 2 holiday weeks are coming up and that means short weeks for HR people ... you are on the way WifetoMike - have you been assigned a skill yet?
I sure did. I got assigned DR today actually. I just completed the first module of training. It took me 2 hours! I hope the others aren't as long!
Hi. I completed my first shift of DR last night. It wasn't too bad. A lot of products though. Has anyone had any calls where the product ID doesn't populate?
Just finished module 3... I might attempt another tonight but will probably def. finish the last two tomorrow night.
sythgirl, I have had several calls where the ID doesn't populate, you usually always get an RTN but the Product ID, heh, I get maybe 2 calls an hour. Usually when they pop up it is wrong number calls, IE they want comcast or bank of america, or something. When that happens, if there is no product ID you do nothing, just wait. In the case the product list only has 1 product ID or a greeting auto appears, log it as an Inquiry > Ghost call. On occasion you get the caller who wants an item but doesn't know what and it doesnt auto populate because that line is for several items, when that happens, use probing questions to figure it out, NEVER EVER say the product names, use the white text hints. It's not bad, you can always do product search with F6.
Hello guys... My nights have been super slow toowife2mikejh: Just finished module 3... I might attempt another tonight but will probably def. finish the last two tomorrow night. Be sure to read all the info and PKB items in test 4 - test 4 was the tricky one for me....had to take twice. Do not do it tired
Luis ~ How you doing? I keep having to get a new passcode here each time I go to log on.....wont let me pop in and out without the whole password process. Nice to have a check on the way.... FYI...at some point I was at a ranking of 1 - then 2 slow nights put me back to 2. They must have a lot of agents.... I am getting ready to try Sat afternoon hours ...hoping its picked up a bit! Cathy
synthgirl: Hi. I completed my first shift of DR last night. It wasn't too bad. A lot of products though. Has anyone had any calls where the product ID doesn't populate? welcome .... like luis said on those calls....they come often!
