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missy0579
Forums Member
Joined: 9 Jul 2008
Posts: 1
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#1 · Posted: 9 Jul 2008 11:41
Hi I just finished my training for VIrgin and I am doing my webinar today. The training was kinda complicated to understand. Can anyone tell me if this is going to all fall into place when I get started, because right now I am terrified !!!
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Melissa Tranum
www.workathomeunited.com/mklaetsch
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steph
Forums Member
Joined: 21 Jan 2008
Posts: 59
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#2 · Posted: 10 Jul 2008 19:36
Yes, it is alot to take in but at first it will be scary but once you have taken alot of calls it will all fall into place. I would suggest take half hour increments to start off with and add more as you get comfortable. Remember, their are pals there for your service and a chat forum that is available. So use them.
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opendoorinspect
Forums Member
Joined: 11 Jul 2008
Posts: 8
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#3 · Posted: 11 Jul 2008 02:45
Hello missy0579,
Ofcourse, it is at first you have take alot of calls from some place. Always give 2 hours atleast.
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bookwurmee
Forums Member
Joined: 21 Mar 2008
Posts: 47
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#4 · Posted: 12 Jul 2008 07:27
The training is complicated and difficult to remember. I learned more by actually doing the calls. I called a PAL on most of my calls the first several times, but at least I felt that I had someone to help. I took shifts in 30 min increments because I was so nervous. It helped tremendously. VM is a good line to work, I enjoy it very much, and I hope you do as well. Good luck and keep in touch. 
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seanskuuipo
Forums Member
Joined: 12 Aug 2008
Posts: 2
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#5 · Posted: 12 Aug 2008 15:55
I just quit the VM skill, The pay was horriable! I was just assigned DHL, Hopefully it goes better then VM did. Good Luck!!
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DianaT
Forums Member
Joined: 12 Aug 2008
Posts: 1
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#6 · Posted: 12 Aug 2008 19:27
I started working 8 hour shifts with VM on 8/1. The first few days were nerve wracking but I have come to realize that if you take a big bite right off the bat it will get a lot easier over the following days. The training was intensive and there are a lot of things you will still not know how to do. Just remember that the PAL's are there for a reason. I have had to contact my fair share of them. The number of Pal calls is going down each day because I am becoming more and more experienced.
My first two reviews I got U's on and was really upset. I talked to a PAL about it and she said to get use to it... that vm doesn't hand out I am VMU that often. I got my 3rd review last night and OMG I got an I am VMU rating! I was so excited I almost cried. So now I have worked a total of 9 days with VM. I kept a customer from leaving virgin mobile, I have already recieved an I am VMU and today I was offered a position with AYS. I am investigating it to see if AYS will be better or worse for as far as pay goes. If anyone can tell me anything about AYS as of today, I would really appreciate it.
I have read some of the comments about people being upset about loosing pay from the per min of talk time to the per call to the per hour. Personally I have been unemployed since Feburary and am just happy to have a job making money from my home. Anything is better than nothing at this point. I will stick it out with VM and hope the pay gets better. I will take other opportunities to train with other skills if and when they come along. As for right now, I'm just happy to have a pay check again.
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