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are we paid for excused time due to technical issues?

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pennyhm
Forums Member
Joined: 20 Oct 2008
Posts: 7
#1 · Posted: 18 Nov 2008 12:25


Anyone know? Thanks.

avasmom
Forums Member
Joined: 30 Jun 2008
Posts: 9
#2 · Posted: 19 Nov 2008 14:58


I think it just depends on the PAL that you talk to. I have called in and asked and they have given it to me in the past.

InsipidMess
Forums Member
Joined: 24 Nov 2008
Posts: 4
#3 · Posted: 24 Nov 2008 03:09


pennyhm:
Anyone know? Thanks.


Nope. You do not get paid for ET.

kandmh
Forums Member
Joined: 15 Nov 2008
Posts: 18
#4 · Posted: 27 Nov 2008 04:52


I would think YES, within reason. If it's a few minutes (2-10 mins) yes, but after than I'm only ASSUMING it would need to be validated and that would depend on the PAL.

__________________
kandmh
Texas
lakewoodgirl
Forums Member
Joined: 30 Nov 2008
Posts: 28
#5 · Posted: 30 Nov 2008 01:58


I know recently with the "no hot seats available" issue, they were paying u minimum wage for the first 30 mins if you were not able to log in. It's about time- I've had numerous times where it took me 15-20 to log in...I was actually "working" by trying to get logged in- but since I wasn't taking calls, I didn't get paid.

InsipidMess
Forums Member
Joined: 24 Nov 2008
Posts: 4
#6 · Posted: 3 Dec 2008 10:32


kandmh:
I would think YES, within reason.


I have worked for West just about a year now, snd my sister has worked for them for three years now, and we have never known them to pay for ET. ET is only for performance page purposes, so your show up rate ans schedule adherence don't take a nose dive.

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