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sdl1109
Forums Member
Joined: 2 Feb 2009
Posts: 5
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#1 · Posted: 4 Feb 2009 12:53
i am about to start with hsn and i have a question about the phone connection. i know that the calls come through my home phone. my question is...how do the phone and computer coordinate with each other for each call? the computer screen is supposed to show the incoming caller information and the script but how do they work together....do they need to be connected in some way.
i know that this question may sound like a crazy question
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Rosie1
Forums Member
Joined: 19 Nov 2008
Posts: 111
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#2 · Posted: 4 Feb 2009 15:52
The process begins when you dial into the system(Gatew*y). After, you will select "start work" option. Next, the system will call your phone line(you answer and hit pound sign). Then your system loads and will connect you to all your needed programs to work. Occasionally, the caller information will not show when they call-make sure you let it ring full cycle before you answer and the info should load on your screen. I have pretty much the same script for every caller, but I'm sure HSN is different in that way Hope this helps!
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angiedbc456
Forums Member
Joined: 3 Dec 2008
Posts: 46
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#3 · Posted: 4 Feb 2009 19:03
To anyone that is on the HSN project Do we have to download their system to ours or do we use the West GatewayV2 for our calls. Do Hsn link their system to West then West to us. Let me know All HSN projects users
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Angela Barnett
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sdl1109
Forums Member
Joined: 2 Feb 2009
Posts: 5
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#4 · Posted: 4 Feb 2009 19:17
rosie1.......thank you......it was very helpful
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