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nuctread
Forums Member
Joined: 8 Oct 2008
Posts: 31
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#1 · Posted: 22 Jan 2009 13:49
Does anyone know how the webinar workd for ProFlowers? I just finished training and it gave me a number to call to schedule but when I called they said to check urgent news and email for schedules. thank you!
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Tdot
Forums Member
Joined: 22 Jan 2009
Posts: 3
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#2 · Posted: 22 Jan 2009 20:28
Yes, also check your email. The instructions are in your News and email. It has all the information that you will need to be able to do your webinar.
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PENNY09
Forums Member
Joined: 27 Jan 2009
Posts: 6
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#3 · Posted: 27 Jan 2009 16:41
I just took the webinar. The person giving it was quite rude and very hard to understand or follow. Is anyone doing Proflowers? How soon before you got comfortable handling calls?
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nuctread
Forums Member
Joined: 8 Oct 2008
Posts: 31
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#4 · Posted: 28 Jan 2009 14:42
i tool webinar and feel lost as well. there was information that didn't match training - like if we get calls for anything but proflowers we are to transfer - still looking for clarifiation on that one - also keep getting emails about signing up for recurring schedule - do we have to wait for log ins first before we call to set up schedule?
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PENNY09
Forums Member
Joined: 27 Jan 2009
Posts: 6
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#5 · Posted: 29 Jan 2009 19:40
We were told to call for our logins next week. So I don't think we can do anything till then?
I still don't have an answer to my questions as far as transfering calls.
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Tdot
Forums Member
Joined: 22 Jan 2009
Posts: 3
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#6 · Posted: 29 Jan 2009 23:55
When you get calls in PF and the customer only want you to give them the confirmation number or how to get their discount, because they are ordering on line themselves. They don't want you to order. They are on line ordering themselves, they just want you to bail them out as for getting free shipping etc... What do you do? Has anyone had this experience?
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