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QA/PIN/ETC

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pennyhm
Forums Member


Joined: 20 Oct 2008
Posts: 7
 #1 · Posted: 3 Nov 2008 18:27


I was wondering how often our calls get QA'ed (quality assurance) or we get a PIN or whatever you want to call it all. When I was in a call center facility, we were "QA'ed" a certain # of calls per month .. randomly and with no set timeframe other than (for example) four calls per month, can be all in one week, could be once/week, etc but we didn't get our "results" until following month. Thanks.
rutroh
Forums Member


Joined: 23 Jan 2009
Posts: 3
 #2 · Posted: 23 Jan 2009 01:11


west does qa's all the time. Don't get on there sh!t list or they will do it ALOT. Like they are looking for a reason to ding you. This happens all the time. watch yer back
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