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nicenitac
Forums Member
Joined: 6 Apr 2009
Posts: 6
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#1 · Posted: 3 May 2009 19:06
I am so sick of APO's and DR I can barely work this job anymore. With the H2O mop i had to go through 5 upsells and then 3 stupid APOs. I think that is a tad excessive. You would have to have the patience of Job to even place and order. If I did not need the money I would quit. I wish they would put me on another skill. I hate sales, hate it and hate it!!!
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Nita
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kwill33710
Forums Member
Joined: 9 Mar 2009
Posts: 16
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#2 · Posted: 1 Jul 2009 21:25
What are APO's and do you have a choice between sales and customers service where you don't have to do the upsales? I just applied to West and am curious. Thanks!
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bratjeannie
Forums Member
Joined: 28 Jun 2009
Posts: 5
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#3 · Posted: 5 Jul 2009 16:51
I feel the same. I have worked less than a month andI was a 1 ranking, with 3 customer compliments and was on the hall of fame. I got my first feedback and because I didn't finish an upsell script when the customer said "no, no, no. I dont' want that", I got banged for it. And when a customer interupted with the Walmart giftcard, and said "I signed up for that before and it was a nightmare! I had to change my bank account just to get them to stop charging me" and I stopped reading and entered a "N", I got ripped. Yikes. I love working from home and like West, but desperate for something besides DR.
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•If you tell the truth you don't have to remember anything. - Mark Twain
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anasan1216
Forums Member
Joined: 8 Jul 2009
Posts: 1
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#4 · Posted: 8 Jul 2009 18:29
I don't know what to do either. I DESPISE bilingual DR. The people are super rude and they yell at me when I talk about APOs and this is only my first week of taking calls!!! I hung up on someone by accident so I am sure I will be in trouble for that. The only one I actually like is those art tests calls. Does anyone know how I can get a different skill?
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CharHypes
Forums Member
Joined: 7 Jul 2009
Posts: 5
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#5 · Posted: 10 Jul 2009 16:13
I just got hired today, waiting for my Welcome Email, I am assigned to DR. What is APOs? I thought Upsells and APOs were one in the same. How long is the process of getting a "Welcome Email". it's Friday will I get in on a Sunday? How long is training...just all sorts of excited to get starte with WAH.
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lakewoodgirl
Forums Member
Joined: 30 Nov 2008
Posts: 28
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#6 · Posted: 10 Jul 2009 21:16
charhypes, did you have a choice between different skills or was DR the only one?
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