I have started using an auto-responding software for the first time and am looking for some insight/opinions. For those of you who currently employ an auto-response software (or have previously used one) to send emails automatically to new leads, do you: a.) Supplement the auto-response with personal calls/emails? b.) Disable the auto-response and respond personally to each lead? c.) Append the auto-response with personal calls/emails (ie, only reach out personally after the auto-response threshold for a lead has expired)? d.) Rely completely on auto-response? Everything in my instincts tells me that a personal response is more apt to achieve the desired result, but these auto-responses were developed with some form of calculated logic (a company email is automatically sent from my email address every couple of days, each with a different message/reminder). I think I'm doubting the auto-response system primarily for two reasons: 1.) The concept of "hiding" behind an auto-response is a much more hands-off approach than I've used before (although I like the time-saving benefits). 2.) I'm not fond of receiving auto-responses, and generally feel safer doing business with someone who took the time to send me a thought-out response - even if I don't know them, there's still some level of comfort in knowing that there's a real person, in real-time, at the end of the email. What are your thoughts/experiences?