Ok... do any of these guys DO anything? I've had so many problems and I've spoken to several of these PALs and none of them seem to actually help. They are either very rude... or VERY rude. I'm hoping I've just not spoken to them all. Any suggestions on what to do? I'm really at my wit's end here!!!! Ps. all I'm asking for is one nice PAL that will actually help without acting like it's a chore for them. I mean... isn't that their job?!?!?!?!?!?!?!?!?!?!?!