Hi all! Well here's to a better year!!! cmlny, I can still get to their website (it was probably your computer) but I couldn't sign in a while back and when I emailed them to say that I couldn't log on (and I was using the same username and password that I had used all along) they sent back my username and a different password saying "it's the same it's always been"... So I don't know what's going on there... weird. So what did Glen say about your refund when you talked to him? Does it sound promising? I think I'll wait another week or so before I call because I didn't put my complaint in until the middle of December. In other news, I returned the phone call from Thrive and - shocking - no response back. I haven't heard anything from the DCP either, but completely understand how busy they must be - too many of these scammers out there!!! How's everyone doing? Hopefully you all enjoyed the holiday's... despite our crappy situations! Let's all hang in there!