Hi, I have recently been temp blocked twice. In my case, ADE froze and I lost my connection their server but I was still getting calls which I was answering and even when I got a pal on the line it was still saying I was missing calls. This is only my second week and I can't seem to figure out what to do. Pals are no help, nor is their Tech support. I did call my isp provider and they re-built my internet connection to make sure it isn't dropping my dsl but I am scared to work at this point because if it happens again, I will get a PIN..... Anyone else have this issue?
for some reason, it seems like everyone i talk to on nites has had a terrible time getting hours this week..im glad we are done with the invicta watches..i mean when callers start remembering they talked to you and you remember what they ordered, its time to get a new product in!!..do you think they really read our eos's??it just doesnt seem like it..i have been asking PALs for help with constant talkers..it has gotten to the point that at times, i have to just talk over them..one person i had to tell him that i was going to have to hang up..i felt so bad..is HSN timed too?
Hello folks! Its seems things haven't gotten any better with $n&c I see. Well, I just thought I would let you all see the follow up(see my Mar. 11 post) that I rec'd about the PIN inquiry I sent to West. Those folks are absolutely clueless & I don't see it getting any better. However, I thought the response was so ridiculous that I had to post it in the event that someone else might benefit from my experience. I know this post is lengthy but maybe it will help some of you in the long run. [b]I wrote to West[/b]: Can someone please explain to me how I have a PIN dated 3/10/09 for the $N&@ skill when I resigned from that skill on 3/4/09, and the last time I even worked was on 3/3/09. Prior to that I had also received a PIN on or about 3/2/09, which was dated from 2/24/09, after working on this skill for the first time for a few hours on 2/22/09. On that day I encountered all kinds of system issues, which I called a "PAL" about and was told that the problems would be noted in my file so they wouldn't be held against me. It just seems rather unusual, to the point of being unfair, that someone just learning how to use these systems for the first time and trying to figure out what techniques work, and don't work, would get PIN(s) after a day or even a week. It is especially difficult to understand since the available working hours were so limited and the new agents weren't even able to get enough phone time to hone the skill. As I mentioned, I have resigned from this skill but I am still confused, and rather curious, as to how this occurs and would appreciate an explanation since I'm sure it will be a part of my employment file. Thank you. West Response: I was just informed that the pin you received was issued the week before you resigned, so it is valid.(This was the 2/24 PIN mentioned) As far as what transpired after your resignation. We're assuming their was some type of delay. We do regret hearing you resigned from the position because we do work closely with new agents. We only Pin for schedule adherence and productivity within the first few weeks. The pins are looked upon as a learning experience only. If you have further questions please call an Omaha Pal. Just to let you all know that PIN's are a "learning experience"...right