Last night was my first hour taking DR calls.. I have to say I have never been so confused in my life, and I did fairly well in the training.. The training I feel does not prepare you well enough. I have over 15 years experice in a call center setting.. and I couldnt get my bearings. I Resigned the skill right after my shift.. No way can I have my nerves like that every night.. I hope the will offer me another skill..Might not be likely.. DR was a nightmare!!