I am selling a product through PayPal which is my own. This product of mine has a very low refund rate. The sales letter is great and the conversions are fantastic. Plus, the info that the customer gets is awesome. I had this lady order this program from me through PayPal and a few hours later, she canceled her order and got an automatic refund from them saying that the product is not what is being sold on the sales letter. (Not as described) Now, I had a few people like that in the past 2 years and I must say that these people have one thing in common. They know before they order that they will get this product for free. They have no intentions of paying for it in the first place. Right after they pay for it, they ask for a refund. This kind of stuff is driving me insane. What do you all think...?