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new h*n agents

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Nora001
Member


Joined: 29 Jan 2009
Posts: 17

# Posted: 25 Feb 2009 18:09
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hello,

I just wanted to know how is everyone doing with H*N so far?? I'm doing pretty good and its really easy to get the hang of it. Plus hours are ALWAYS available.

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ladyofengland
Member


Joined: 25 Jan 2009
Posts: 32

# Posted: 2 Mar 2009 14:44
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Hi Nora, started today with H*S*N but it was a disaster. i could not get the order screen to come up at all. so i just transferred my two calls to customer service. I called a PAL later who said that on my next shift it should work fine.

Nora001
Member


Joined: 29 Jan 2009
Posts: 17

# Posted: 3 Mar 2009 09:10
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Wow! i'm sorry to hear that! clic is a very slow program. sometimes it does get stuck. that's how i was my first day working. i really didn't know what i was doing. but i soon learned. you will soon realize that H*N Is a great company to work for. and hrs are always available.

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ladyofengland
Member


Joined: 25 Jan 2009
Posts: 32

# Posted: 3 Mar 2009 09:53
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Thanks so much for your encouragement. I'll see how i get on today.

sands002
Member


Joined: 16 Mar 2009
Posts: 3

# Posted: 27 Mar 2009 18:24
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I am currently with C*t* skill but due to some tech issue am thinking of resigning and requesting another skill. Can I ask what the hourly is for H*n and how late are the hours?

ladyofengland
Member


Joined: 25 Jan 2009
Posts: 32

# Posted: 27 Mar 2009 22:41
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With H*N you get at the least your state minimum wage per hour even if you get no calls during your shift. There are very late hours 2/3am.If you resign with C*t* you will have to wait for WAH to offer you another skill. And from this forum that can take a long time.

lynnathome
Member


Joined: 3 Apr 2009
Posts: 5

# Posted: 3 Apr 2009 21:20
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New at West at Home, I work on the Directv Camp( Training) Omg its a lot of reading ! I feel the system has a few issues and they are trying to blame me ! so i use my CSR on them (PAL) to ge t assistance, it seems to me we need to get a Pal and make them your best friend to help you get things accomplished, because they are move at a snail(s) pace, check are on time.

any Directv Reps lets make a connection!



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