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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 4 Jun 2009 19:08
Reply
Well I got an e-mails saying to look for hours, they would be starting soon, so far no hours, which is actually fine since I have been busy at home but I hope I don't forget what little I knew.
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 4 Jun 2009 19:30
Reply
Really... I have been waiting for hours too and I have not gotten an email.. I am checking everyday and night.... so no launch date?
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 4 Jun 2009 19:57
Reply
None that I know of, the e-mail said to keep checking and to make sure the hours were for your skill so I guess neither line has started yet.
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 4 Jun 2009 20:04
Reply
VAGABOND,
So there are 2 different set of hours for this skill? I was assigned the TRW General Business... I did not know there were different ones... UGHH, I am ready to get the show on the road already.
I hope this is easier then Home Depot cause I had to quit that skill..lol
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 4 Jun 2009 20:15
Reply
According to the guy in my webinar, their is TRW and ERS I am in the ERS they are for the same company but different lines and different training. Usually, you can only see hours in spectrum that are available to you but since this skill has two different lines they may show both and you make have to check to see if it says TRW or ERS.
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 4 Jun 2009 20:20
Reply
Ok.. thanks for the info.. I will keep checking Spectrum.. and I hope we get some hours soon... I have a sitter on hold...
Tracy
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 4 Jun 2009 20:25
Reply
I hope so too, it is a little weird that there is no set start date, I don't really understand that but then again I have never worked a skill that was brand new, I have always worked skills that were established.
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Nikkbunny
Member
Joined: 11 Feb 2009
Posts: 51
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# Posted: 5 Jun 2009 17:14
Reply
If you haven't you need to read this to understand why we have not gone "Live"..........http://www.cwa3204.org/pages/avaya.html
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 5 Jun 2009 18:16
Reply
WOW I did not get that... did they email to you?
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Nikkbunny
Member
Joined: 11 Feb 2009
Posts: 51
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# Posted: 5 Jun 2009 18:44
Reply
No I found it after someone informed me that the Av*y* call center employees were on strike. Also got a little suspicious when the person conducting my webby said "If we go live".
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 5 Jun 2009 19:32
Reply
OH WOW... they said "if" thats not cool.. I have been waiting and waiting for hours to post ( I know we all have ) oh well I guess all we can do is wait. I am glad I have a sitter on stand by and not paying daycare this whole time...
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 5 Jun 2009 23:15
Reply
I don't think I understand, they are on strike and we would be the replacements? Or until the strike is settled we don't work? Which is it?
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 5 Jun 2009 23:17
Reply
And by the way Bill Bates? Really?
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Nikkbunny
Member
Joined: 11 Feb 2009
Posts: 51
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# Posted: 5 Jun 2009 23:22
Reply
When we were hired they were on strike, we were scabs. Now the union has settled the strike which is why we are not working.
I resigned from this skill today b/c I personally believe we are never going to start as far as this skill is concerned. Ispoke to someone who was told in their webby b/c someone brought the strike up that once the union and Av&y& come to an agreement we would no longer be needed.
So from what I have read the strike has been settled and their call centers are back up and operational i.e: no work for us.
So I called a PAL and was told that IF the line does not go live those who do not have other lines already will be given first priority in receiving invites for new skills.
So I guess it is still a waiting game.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 5 Jun 2009 23:26
Reply
That just sucks! Oh well, I thought it seemed too easy.
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 6 Jun 2009 08:47
Reply
Nikkbunny-
Thanks for the post. Did the PAL say anything about when they would make the decision that we are not going live? I don't have another skill, but I'm open to take anything just so I can work.
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Nikkbunny
Member
Joined: 11 Feb 2009
Posts: 51
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# Posted: 6 Jun 2009 11:25
Reply
No unfortunately I don't have any info on that. But with W you never know, they may not say anything ever, or they may, it's their favorite game to play with us "Hurry up and Wait"
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 6 Jun 2009 16:46
Reply
Ok.. so I guess I am going to give the skill up so they will reassign me another one.. UGHHHH I am so pissed...this is not right and YA I knew this skill seemed toooo easy.
Ok.. I just called PAL and it does not say Avaya anymore... the PAL says they still dont have a time to go LIVE and still no news. Just keep checking spectrum.
I asked him if I gave up the skill would I be asssigned another one and he says he can not promise that.. also that if this skill is NOT going live they will email all the agents. UGH this sucks...
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 10 Jun 2009 01:10
Reply
I just went to check for hours and it won't let me log in. I called the help desk and got a recording that said they had high call volume to check the message board, I can't get to the message board. Does anyone know whats going on?
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 10 Jun 2009 07:53
Reply
Vagabond-
I just checked for hours and there are none. I call a Pal yesterday and got the "watch your email for hours" spill. Like someone else mentioned, the phone line no longer says the Av*y* so I have no hope that we will be starting on this skill. I wish I could just start on a new skill.
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 10 Jun 2009 09:17
Reply
I just got this email...
Dear Avaya Agent,
Thank you for taking the time to complete your training on this project in a timely fashion. We were able to meet our ramp goals with your help and were ready to be activated when called upon. This was the direct result of your flexibility and dedication to the West At Home platform. To put it simply, we couldn't have met our ramp goals without you.
However, Avaya recently notified West that our services will no longer be required (we understood this was a possibility when launching this skill as the plan was, be ready to activate when/if called upon).
If you are active on at least one other skill, we encourage you to continue working as hours become available; this will avoid inactivity and potentially losing any skill(s). Please continue to check the Urgent News section of the Employee site on a daily basis as any potential invitations to new skills will be posted there.
Again, thank you for helping to make this ramp successful. We look forward to potentially offering you more opportunities in the near future.
West At Home
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 10 Jun 2009 10:05
Reply
To SenaMom
I just got that email to it sure took them long enough to tell us the truth so now i wonder how long will we have to wait to be reassigned to a new skill. That was a dissappointment i was looking forward to starting. I kinda knew something was up the training was to short.
__________________
Angela Barnett
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 10 Jun 2009 21:42 · Edited by: vagabond
Reply
Well, I have no skill, I can't log into Gateway, but I did manage to finally get logged into the employee login site. There is nothing on TV and my hubby is at work, I am bored. Not so boring I am going to clean anything but kinda bored.
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SenaMom
Member
Joined: 15 Mar 2009
Posts: 14
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# Posted: 10 Jun 2009 23:23
Reply
I have no skill either... I had a sitter on stand by for 2 weeks and I finally told her today that I wont need her..UGHH I bet it takes FOREVER for them to give me another skill...
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 10 Jun 2009 23:26
Reply
It will happen when you least expect it (that's my experience anyway)
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Nikkbunny
Member
Joined: 11 Feb 2009
Posts: 51
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# Posted: 12 Jun 2009 09:26
Reply
Has anyone gotten any new invites? I saw a bunch of people on another forum got invites to H$N yesterday. I however was not one of them
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 12 Jun 2009 12:53
Reply
None for me.
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GoingCrazy
Member
Joined: 12 Jun 2009
Posts: 2
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# Posted: 12 Jun 2009 13:01
Reply
I was given that faux skill. I'm so mad at west! I have been with them 2 years and they keep giving me bogas skills. I have not worked since d*H*l went under, I was given C*T* it took them 4 months to get my logins only to find they did NOT work, a super fixed them for me, I was able to sign in, the next day, I couldn't. The pal did something which lockedme out....so again I had to wait. By that time, it was forget it! I had no idea what to do so I resigned. Was given the faux a*v8aya, to find out no job. I re did an application with a diff email, recieved D*R I did that for 7 straight hours last night for FREE as they do NOT pay you. Now I have to WAIT again to recieve my official welcome to the D*R skill. I'm tired of seeing new people getting hired when they have loyal people waiting to work!
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 12 Jun 2009 21:49
Reply
I didn't get it either
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