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kaya910
Member
Joined: 11 Aug 2008
Posts: 29
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# Posted: 17 Aug 2008 20:45
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I am done testing and they sent me the schedule for the webinar and they canceled the first one I attended because of techinal issues and then they canceled another one yesterday for the same reason. What is going on?
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 19 Aug 2008 13:18 · Edited by: school44
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Hi all,
Sorry I haven't been here in a bit. I have been working!  I actually love the job! I get to help people AND get paid. I have received two paychecks now, that covered training and I have a full week of actual "work" under my belt now, too. I only worked a little over 20 hours last week, but am scheduled for 39 this week.
The first night I had three shifts and the first one was pretty awful. lol I transferred several calls because I didn't know how to help the poor customer on the line. Second shift was easier and I was feeling a lot better by the third. My second day I worked four short shifts and it was a great day. I got a lot more comfortable with the system, asked some questions in the PAL chat and learned to do some things I had previously transferred people for. After a week, i can honestly say, it's going a lot better. I am more comfortable and confident which makes it a lot easier on the customers. I'm sure there is still plenty to learn, but I feel like I am able to help the customer with most anything they ask, now. I still haven't processed a Port In and I'm a little nervous about that, but will just follow the steps and figure it out if that comes up.
I hope things are going better for those of you above who were feeling discouraged. Honestly, it really does get better and it's so fun to have a customer get excited about the way you helped them. The PALS have all been great, too. I have read posts on other threads that mention problems with them, but they have sure been great help to me and amazingly patient.
Let me know how the rest of you are doing. I'll bet you're doing well by now, too!
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yardgirl
Member
Joined: 30 Jul 2008
Posts: 9
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# Posted: 21 Aug 2008 09:37
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Hi school44, I'm glad you're loving it! Did you receive an email with login info. before you could start working. I still haven't received anything yet and my status is 'active' and it's been 2 weeks since my webinar. Thank you.
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 21 Aug 2008 11:12
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No, there is no e-mail. Your logons are automatically in the system. You won't get to keep them yourself. Have you downloaded the Gateway that was sent in an e-mail earlier? If so keep logging onto there. When you are able to logon and go to scheduling, then your logons are there. Sign up for the hours you can and start working. That's it. You'll be up and going before you know it.
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strictlytrading
Member
Joined: 8 Aug 2008
Posts: 14
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# Posted: 26 Aug 2008 00:39
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well I finished the webinar a few moments ago. now the wait for activation.
GOOD LUCK EVERYONE!
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 26 Aug 2008 01:02
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Congratulations!
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strictlytrading
Member
Joined: 8 Aug 2008
Posts: 14
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# Posted: 27 Aug 2008 00:02
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Thanks School. I really appreciate it.
There were a lot of people in the webinar. I lost count in roll call after 53.
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 27 Aug 2008 00:34
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Wow! I'll bet the downtime made them need to double up in the webinar. I thin we had only 15. Did your webinar tie up all those loose ends for you?
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lisaannd
Member
Joined: 27 Aug 2008
Posts: 1
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# Posted: 27 Aug 2008 15:40
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I did the webinar as well several weeks ago and waited and waited for my logins to start, as instructed. Well, still no logins BUT I did go into Spectrum and sure enough, I was able to schedule hours! Not sure what all that was about on the logins? Seems like misinformation maybe?
I started last night and I had some problems. My Seibel/Citrix froze on me in the middle of my first call and I couldn't get back on for a full hour. I called several PALS, some helpful, some not so helpful and kind of condescending. I hope I have been luck next time, I made little $ and had lots of frustration with getting my systems to work 
I'm a little overwhelmed trying to follow the activation call flow and navigate around all the screens. I hope it gets easier.
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kaya910
Member
Joined: 11 Aug 2008
Posts: 29
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# Posted: 27 Aug 2008 22:28
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First night was horrible. My first shift started at 9:00 EST. So i logged on my computer at 6:30 to make sure I would be up and running. Well, I was on the phone with tech support from 7:00-8:30. Then I finally can log on to the Gat***** and Sie*** was acting up. The pal told me they need to reset my password and the client does that so they don't know how long it will take. I was able to take one call and I was try to figure out why Sie** wasn't coming up. I had to transfer the poor lady to A*S! Uhhh! Great first day for me. I hope I get my logins again by Friday but I am not counting on it. I was very nervous. Some one give me advice. Should I be split screen. Does everyone use the activation chart every time?
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snowball
Member
Joined: 26 Aug 2008
Posts: 25
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# Posted: 27 Aug 2008 22:55
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IF you do not use activation call flow each time they will pick up on it and then it goes to feedback in feedback it states did advisor follow acf you will get a D must be read exact and eduacte customer about phone how to use it to top up
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gm
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GinaM
Member
Joined: 1 Aug 2008
Posts: 6
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# Posted: 28 Aug 2008 11:35
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For the folks that are newer to VMU... Are you able to schedule on the regular hours menu in spectrum, or just the hours that people are trading?
I can only pick up the trade hours. I wonder how long until I can schedule on the regular hours?
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 3 Sep 2008 09:31
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Yardgirl.
Yes, I'm working. Sorry to have been so long. I homeschool my kids during the day and then work for West in the afternoons and evenings. Haven't had a chance to be on here for a while.
I've been working about 3 weeks now and I think it's going pretty well. They have already invited me to train for A*S (next level up at VM) and I'm about half-way through that training. I'm a little ambivalent about accepting that line, but I think it's because I am finally so comfortable with Act*va*ions, that I am hesitant to jump into another unknown. I feel like I am starting from scratch sometimes with this new training. Oh well, I understand the pay is even better and I'm sure it will be just like before -- the more shifts I get under my belt the easier it will become.
How about you? Are you working? Hope everything is great and I'm looking forward to hearing from you.
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 3 Sep 2008 09:35
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I always have ACF open, but have done enough calls now that I basically have it memorized. I have never used it verbatim, I just use the exact order and put it in my own words. I have had four ratings now, an S and 3 I AM VMU's. Using the ACF is always marked S, so I don't think it must be word-for-word, but you MUST cover every point and in the order it is given.
Also, I don't split screen, because I like seeing the full Si*bel at once. The tabs in my bottom task bar make it easy for me to go from screen to screen if I need to.
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kaya910
Member
Joined: 11 Aug 2008
Posts: 29
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# Posted: 3 Sep 2008 12:48
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I am still waiting on my login resey for S**bel. I have been waiting since last week. I am ready to get started. I am nervous about Activ**** project but from reading here it doesn't sound to bad. I have talked with 6 diffrent PALS about my login reset. They keep telling me diffrent things. Do they hold it against you if you haven't worked because of techinal issues? Has everyone taken the supplement training yet? I found it pretty easy. I took it the first night they sent the email even though I haven't even start yet because of the login reset issue! UHHH!
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 3 Sep 2008 13:13
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So sorry about all the login issues. From reading the boards it sounds like a lot of people are having the same problem. I must have slipped in under the wire just before all that started.
Also, Gina, it's okay to keep picking up hours in trades, but you will be able to pick up hours in the regular area when they post, too. Unfortunately, there's no rhyme or reason I have found as to how they post and as soon as they do, people grab the hours quick, so you'll want to check it everyday and I actually check a couple of times a day. Thursday - sunday posted on Monday or Tuesday this week and I am guessing that by tomorrow we will have the chance to pick up hours for Monday. The whole week never posts at once, just a few days at a time so you'll need to just stay with it. Hope that helps.
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kaya910
Member
Joined: 11 Aug 2008
Posts: 29
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# Posted: 3 Sep 2008 20:46
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I haven't started working on WM yet because of login issues. Waiting waiting and every PAL tells me something diffrent. Can I resign from VM and pick up another skill? If so, how long does it take to be offered another skill because I am feed up with the waiting and having PALS be rude. I have came across a few that were nice but for the most part.....Gosh!
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snowball
Member
Joined: 26 Aug 2008
Posts: 25
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# Posted: 6 Sep 2008 01:18
Reply
PALS for the most part are worth less you can resign and wait to be offered another skill I did years ago and was offered one two days later
__________________
gm
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kaya910
Member
Joined: 11 Aug 2008
Posts: 29
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# Posted: 6 Sep 2008 13:09
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The only schedule I was offered when starting is VM and DR. I don't know if I should since from this board others are saying they aren't getting any hours on other schedules and VM has plenty of hours if you check before they run out.
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snowball
Member
Joined: 26 Aug 2008
Posts: 25
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# Posted: 8 Sep 2008 02:08
Reply
Employees at west at home virgin mobile / ays -west now has employee's scared to work afraid they may do the least little thing wrong all from the pins and bad feedback and the so called coaching they have received / and saying thast employees are hanging up on customers when it is their sysytem....And the rude pals some employees have stated that they actually have to take nerve pills before starting work / on ays becuase of the abuse they take the pay is up and down always more training /always firing people without good reason ...My job is to write about work at home positions each day i get hundreds of emails from other employees who are a victims of west they are even talking about another walk out ...Bonus if alc is down what about activations when customers call wanting service on more then one phone you can't hang up yet if you help talk time is up which means no bonus
__________________
gm
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 8 Sep 2008 07:06
Reply
I have had a fairly good experience in activations with VM. I have been working 4 weeks now and I really enjoy the customers. The PALS for the most part have been kind and very helpful. I have been offered the AYS line now, too and completed the training 2 nights ago. I will complete the webinar today, and hopefully be working that line also within the next few days. My experience so far with VM has been good.
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yoly
Member
Joined: 12 Sep 2008
Posts: 3
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# Posted: 12 Sep 2008 20:23
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Hi,
just wanted you to know hold on, I orignially applied in January 08, didnt hear anything, few months later attempted to reapply, received ok to start process had a snag with the paper work the I-9 form getting notarized didnt get their paper work back to them in a timely manner they couldnt reach me they said by phone or email every time i sent messages numberous of times we would play tag, then after two weeks of that they sent me email no need for me at this time.
I then relaxed let it go, and just a few days ago received email to complete where I left off, now Im having issues with the help desk download, I keep getting a trojan warning and cant move any further.
So if you received an email from them, they do hear you, just relax it will come together for you. Another company I also work for is Liveops.com it takes about a week once you send in paperwork and $35 m.o for background check, then you'll spend another several days doing your initial computer certifications and then take live calls. I recommend everyone there it's a great first start, i currently still work for them.
__________________
Yoly
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xnatene
Member
Joined: 30 Jul 2008
Posts: 9
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# Posted: 6 Oct 2008 16:41
Reply
i am almost done with my training..i am very afraid of the test.
i dont think i remembered everything and everything still confuses me.
and i cant even do the scenarios. i am so confuse. and to top that i get very sleepy when im in training. it seems easy reading them but when you try to apply it there goes the hard part. and also i am not really smart to remember all this..
any advice you can give me guys? i will really appreciate the help..
can you give me a hint on what kind of test will i be expecting? like is it a multiple choice type, or a scenario type or a true or false... im scared and nervous i might not pass the test... i need this job..
help
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 6 Oct 2008 17:19
Reply
The test is very simple, 10 or 15 min at most. It is multiple choice and very general. No scenarios.
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xnatene
Member
Joined: 30 Jul 2008
Posts: 9
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# Posted: 6 Oct 2008 17:56
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thanks for the reply...
i did something really stupid i guess...
well, i reached the page of the module where it says that the next page will be the test..
what i did... i logged out, and then do some cleaning up for a while just to relax my mind a bit and to clean some clutter around the house...and posted my first message (the one on top)
when i logged back in to review...i hit resume and it directed me right away to the test questions...i was afraid in hitting the back arrow button that it might count as one attempt without even giving it a shot...
long story short..
i failed i got 74%..
omg...
i am feeling helpless...
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xnatene
Member
Joined: 30 Jul 2008
Posts: 9
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# Posted: 7 Oct 2008 11:24
Reply
took the test i got 91% this time... yay!!!
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school44
Member
Joined: 7 Jul 2008
Posts: 35
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# Posted: 7 Oct 2008 11:42
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Congratulations! I knew you'd be fine. Now, the webinar and then on to taking calls!
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xnatene
Member
Joined: 30 Jul 2008
Posts: 9
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# Posted: 16 Oct 2008 10:46
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i am done with my webinar and when i checked today , my status is already active..and says to go to spectrum.. so i went there and saw schedules for next wednesday. it says VMH only.. what does that mean...is that for me? are those the hours that i can get? im sorry if this sound stupid but i dont know what is the difference between gateway and spectrum. i read the above messages and it says to download gateway from the email. i am confuse about that..
can somebody please explain it to me...
thanks...
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