Eber, Sorry to hear that...don't sweat it! proflowers is only seasonal anyway...and hrs are hard to grab! question to everyone has anyone recieved there irs tax papers yet! Since, I am not active with west right now don't know whats up other than info on the site specifying that they would update if any info comes up. Ro
Ro, No, haven't got my tax stuff from West yet. But they did send me this message... "West will mail W2 forms on or before January 31, 2009 to the address that we currently have on file. W2 forms will also be available on the iPay website on or before January 31, 2009. If we learn of a more specific date in which the forms will be available online, we will communicate this right away." So I wouldn't expect to see them before next month. Yea, sucks about ProF. I was looking forward to two or three days where I could train during the day instead of having to work SNBC all night. Oh well.
does proflowers have any call flow aids like shopnbc - i finished training but have a feeling that i am going to be very lost. also with the webinar - i finished training and they said to check my email and urgent news. i checked for over two hrs yesterday and then had to pick up my kids and the rest of the night flew by - checked my email this mornind and they said there was a webinar yesterday night. i can't sit on the computer all day waiting for their email - does anyone know if they have the webinars often??
nuctread..i did pro flowers last year for valentines day..they make it more complicated in training than it really is..what helped me A LOT was i went to the sights reviewing all products they have to offer (especially the candy hehe)..ppl for the most part were patient with me..very fun helping the guys who call and say, HELP! im not sure what to get!..i was like, give me your card number honey and ill fix ya up lol..they really do have beautiful flowers and gifts and their customer satisfaction promise is outstanding..only problem i had was my talk time..too long..ooppss..but getting shifts was a challange but again, i had fun with it..oh..and we as employees get a discount..ask about it!..good luck and ask questions if ya get stuck!!
hehe..im always editing what i write..i hate it when i make boo boos..you joined the blog on my birthday so i know you'll do well!!...
Has anyone who finished ShopNBC webinar on the 3rd week of January gotten their Oracle sign in info yet? i keep getting emails of all kinds of hours available and im chomping at the bit here to make some money!..thanks
How are you getting hours scheduled for $N&C?? Everytime I look at the schedule there is nothing there...not even trades. When do they post the schedules for $n&c? I have waited almost 3 months to get my log-in info. and now that I've gotten it I have to do a refresher course because I have forgotten everything. I really need to log some hours on this skill before they terminate me...I really don't want that to happen. I would appreciate any assistance that can be offered.
hi momma..i just started with shopnbc last thurs..you have to just keep checking the spectrum system..i do about 6-8 times a day!..i just put up hours for trade for 2/21, late afternoon if you click on trades, you will see it..i much prefer the nites!!..good luck and stick it out!..
Hi Tigerlady-Thanks for the heads up. As it turns out I rec'd my login info. for $n&c 2/11 & they terminated me..elibible for rehire..was why I couldn't see any hours. Well finally I got in tuch with someone & they reinstated me so I had to re-train for the skill because it had been so long since I'd even looked at the stuff. Is $n&c a pretty easy job? I've heard that it is but they have cut back on the ALC & it is making it harder...what do you think? Now that I'm done with the re-train I guess I will schedule some hours this weekend and try it out. Thanks for the encouraging words and good luck to you.
Does anyone that's worked on the $n&c project have any helpful hints on how to reduce ALC? With all the chatty customers, upsells, cred. cards, and new cust. info you have to do it is really hard to keep the ALC down. Plus it seems like all the new folks calling in never have their c/card info ready which runs up the ALC. Why would anyone call to order something & not be prepared to pay for it. DUH!!! Anyway, if anyone has some suggestions I would appreciate hearing about them. I also would like to know what other peoples ALC's are looking like and what does $n&c do if you don't get them under control?
Hi Momma! I've been with this skill since October and have finally started receiving PINs for my ALC. My average up to this point has been around 299. I went to a couple of the roundtables that were offered and received the hints NOT to work electronics or computers (DUH!). Unfortunately when I am available to work tends to hit those shows. I worked a lamp show the other night and those ladies KNOW what they want! My alc that night was 214. Still not the new alc goal of 175 but MUCH lower! I was told as of right now they won't PIN under 250 so we will see *fingers crossed*. I am on a step II pin. First is a "coaching", second is a 1st step and third is a 2nd step. I was told you get to a 4th step and then you get canned. My problem with all this is I get 97-100% on my feedbacks and customers tell me how nice I am etc... I would think shop would prefer to have helpful friendly cs reps that make people want to call back *shrugging my shoulders*. It DOES get better.... unfortunately you need to check the schedule to see what shows you are signing up for to keep your alc in check. GOOD LUCK!
i already am on my 1st PIN..yikes!..too many shifts, too many mistakes so i cut my hours this week..i agree, even though the economy is horrible, customer service should be first on the list of importance..im going to a round table for some suggestions as most of my late nite customers are very chatty..not in my heart to be rude or pushy so..they have made some cuts in the script which should help..i know this pay period, i sold a lot more PPPs than they gave me credit for so i am starting to keep track of the order number of each one i do..2 Pals gave me great reviews(told ya good things you did and places you boo booed and what to do next time) and the other 2 just reamed me..i actually cried!..i have NEVER been written up on a job before!..and only in the first 2 weeks?? gesh!..i really like working with shop NBC though, the computer part is very simple compared to what i have done in the past..i think it will get better for me working less hours..good luck everyone!
I've only been doing this a little over a week & I can't get my ALC down below 300. I had a guy call last nite that was actually watching TV, called an item #...which was wrong because he said his tv cut off the #..finally found the item, asked me to describe everything about it, still wasn't sure it was the same item..told him to check the TV or internet & call back...he decides that it was the same item...then didn't even order it after almost 10min. I got 3 calls in an hour & couldn't get my ALC down after that. I agree that it is about customer service and these folks don't want to pay for their stuff & not have someone talk to them like humans when they call & I don't blame them. I would like to know what the PALS are telling people to do to bring up their #'s? Even if you try to stick to the script there is ALWAYS something that is going to go wrong. It is almost impossible to have a new cust. on the line & get their info. in 175. Do the roundtable discussions help at all? Please let us all know of any secrets that we all can use to help. Hope all goes well for all of you. Good Luck!
ok..there has to be something about scheduling hours that isnt talked about..i had a bad cold this week so 3 days in a row i had to trade shifts..from the time i pushed "trade" to the time they were all taken was less than 3 min..does anyone know if when you get up in the West world if you can set priorities as to what schedules you would like to have and get notifications when shifts are available above and beyond the usual? i just cant believe some sits on the computer THAT often nor do i think it was a coincidence..i have round table today so hopefully the answer to this and many more questions will come about!...
I have actually asked the PALS that question and was told that I would just have to keep looking at the schedule. I have actually been on the computer trying to schedule hours..clicked on the hours and before I could get them they were already taken. HMMM? Several of the agents I worked with the other night were talking about not getting hours as well. One said they usually worked at least 20 hours a week and only got 9 hours this week. I didn't know there was a roundtable today. I would like to have been in on that. Please let us all know what you find out. I've already gotten some feedbacks and I'm getting conflicting info. on some of the scripting stuff & I would like to know just what we are to say and not say. Keep us up to speed on what you learn.
ok..here's the scoop..oh, the round table was for us "special" ppl..we got a mandatory invite hehe..kinda like being sent to the principals office..ALC, bonus pay and scripts are done by ShopNBC..NOT WEST!..so there is an understanding with us and pals when we get frustrated over script changes, and alc new time goals,..use the pals if you run into any problems on shift..they need the feedback so dont hold back on your eos's either..if you have a problem with a call that takes forever..log it on the eos and let a pal know..this way your covered..a suggestion was made that before shifts to look at shopNBC.com to see what we are going to be working with ahead of time, make notes, think of questions a customer may have ect..also as far as call control..it was said that it helps to remember that we are the order takers..NOT customer service and be as polite as we can be but its customer services job to smooth ruffled feathers..now scheduling, i was told that there are a number of agents that really do sit on the puter for literally hours toggling looking for shifts, also again, shopNBC dictates their needs so if they anticipate a slow period, they will not ask for as many agents to be on duty thus, less ppl per shift needed..i tried this out myself for 45 min (was on the phone with my daughter hehe) and i actually got 3 more shifts for next week but they go very fast..at any time, you can ask a pal for coaching assistance and suggestions..hope this helps!! hang in there everyone..
Thanks for the info. I opened a hornets nest yesterday on the chat line when I asked if we were to get existing cust. email if there wasn't one. I had been told yes and no..so I needed to know. Oh boy, everyone started jumping on the wagon about how their performance had been affected because of the misinfo. they had gotten and it went on and on. WOW! didn't know that would happen but may it was a good thing. Also was told to contact ATTN: Denise through site support to address conflicting info. & she could address that with agents and PALS. My questions is this: are the people on the chat line @N&C assist people or are they PALS? Again, things like this make it hard to know what's going on because there isn't enough info. to know who to address with questions. Just like on our feedback. I asked where the numbers come from and what is used to determine our feedback scores. I was told to look at the support site info under feedback>>>guess what ...there is nothing there to tell you. If we are going to critiqued on things we should at least be able to know how & what? Sorry for the rant...but also in the chat yesterday after I mentioned that the training info. was misguiding and had a lot of old info. I asked if something was going to emailed or newsletter posting on exactly what,when & how we are supposed to do and say when gathering cust. info. I was told they are working on something & it will be put in black & white shortly whatever that means. (I'm guessing the folks on chat line are qith @n&c..huh?)
PER JOHN C at west who held the round table..we are to ALWAYS ask if no email is present..if cx complains that we keep asking, we are to refer them to cs..online chat is our PALs, i know this only because i talked on the phone to a PAL then 5 min later, she was in the online chat and said hi lol..i never have figured out the feed back score numbers..i think it has to do with each line on the form they complete is worth so many points but im really not sure..would be best to call a PAL on that one..i do know that with online chat, they are very cautious about answering questions that may lead to personal info (ie how come i got a 82 here but a 78 there) as its an open chat and your info wont be confidential..sorry to hear your having a bit of a time..i love my nites!!..staff is great, customers for the most part are really sweet..i saw they just posted new call flow guidelines but have not looked at them yet..let me know if you have any more questions..go get em!..oh, one thing i did pitch a fit about is the very lenghty new script for the PP for electronics..will knock your alc out of the ball park!..i just make sure i keep notes and put it on my eos...gesh..can tell i worked last nite hehe..do you ever have problems pronouncing the complete product name?? i get so tongue tied with some of the watches it gets soooo irritating..i keep the shopNBC.com page open on my puter and refer to it A LOT..PALs told me this is a no no but it really does help so i dont understand why..very fast when someone is looking at a product asking questions about colours ect..but use narrative for item descriptions..
