West At Home Agent

thanks for your reply.... they say that i need to scan my social security and green card , so you think i should do that???

Hi firsttimemother. They will need that information before they will hire you. I scanned and sent them my social security card and my drivers license via email. Then send the papers stamped by the notary they ask for. I received an email from the like 2 days later saying I was hired.

Rsoler, when you first start taking calls for Sears do you automatically start with a ranking of 3 then you have to build the ranking number to 1? I'm currently waiting on my email from the PAL for the webinar. Once I do that, I will get started. This would be parttime for me so Fridays and Saturdays would work great. Maybe even some Mondays depending on what time I get home.

Good luck with DR.

RO,

When I first signed on they said that Sears likes you to work an average of 15 hours a week. Is that true? I only need to do this part time and some week I could work that, and other I may not. With the scheduling, are you saying that I need to get my ranking up before I get a lot of calls? Do you really just sit by the phone sometimes? Either way it doesn't matter to me, Minimum wage here is $6.55. I kow a lot of places that it is a lot lower!

Thanks in Advance,

SB

Hey Tweb,
I am just wondering did you send in your notary form immediately,when you filled out your new hire forms. I am asking because I think that could be my hold up. I sent mine in several days later. Please continue to keep me posted on your progress. Thank you.

Tressa
PS: What state are you in? I am in VA.

Hey anybody.. About how long does a webinar take? Will it be about 2hrs.

Mlhatl- the webinar should only take about 10-15 min max. at least that's how long it took for me. i took mine like a week or so ago.

anyway, has anyone (who's on the DR project) taken any of those Comcast/Adelphia/Time warner calls?? they really confuse me. i just don't understand why we take those calls to begin with? i mean, what can we actually do for those people that call in??

a PAL told me that we basically take their overflow calls and are supposed to just explain to the customer that they dialed the right number but because that cable company was closed or really busy the call was routed to us and for them to just try calling back later.

if that's the case though, then why do we have to ask the customer for their name and address? we basically make it seem like we are Comcast and can help and then the next thing you know your giving the customer the same number they originally called and are saying thanks for calling.

i had one guy last night who was ticked and was like, " what the hell do you do for comcast then? why do you even take the call." and i had no clue how to answer that.

if anyone has any advice about these types of calls, please help.

thanks

The Webinar for DR is pretty much non-existant with just a phone call to PAL. All the other Webinars that I know of are online and approx an hour and may last even up to 2 hours.

thanks for the info chamner04. I ssumed the webinar took about 20min from reading other threads. But they alot a time of like 12-2 cst.

DR sounds like a real hassle. I guess since you get calls for so many other companys. I'm sure someone will give you some insight.

Sarahb2007,
yes sears does would prefer for you to work 15hrs a week but it is not a requirement you can actually work only 5hrs monthly and 50 mins of talk time...to keep your skill activated. So, don't worry you will be fine, and yes you will start on low rank and must work your way up but this can be done very quickly as you gain experience you will handle calls very quick and you average handle will increase hence, so will your rank. Feel free to ask any other questions k... I LOVE HELPING!

MLHATI,
Yes you need to work yourself to rank 1 read the message I wrote to sarahb2007 if you can schedule hrs monday night or throughout the day you will make more money on that day for now sometimes they increase min per rate on weekends but right now it has been steady 17 per min which is 10+ a hr...hope this helps any other questions shoot that is what I'm here for oh webinar is simple just pay attention it will show you how to use the software k....it is super userfreindly so relax after the first day you will see that you have worried for nothing

thanks rsoler. I will let everyone know how it goes!

Hi Chamner 04,
Comcast confusion is so true...I had couple of guys yelling at me...Why did you answer the call.
its so confusing and dont know what to tell them.I had a cuatomer calling from Ok ...had a tough time with her...all she wanted was a toll free number...for comcast and they dont have a service over there.I had to log in my laptop near by and get her the number for OK...a local number Then she was fine.
Same thing for a customer from orlando....some beach area...he had to contact some bst by shop for service.

Hi rsoler,
Just a question Do you have any idea how many hours we have to do for DR to stay active.i can do at the most 10 hrs...or should it be more...any idea??? thanks for your help.

any suggestions how u handle the upsells...there are few calls who have me Oh lady just charge me for what i have called...and some of them ask me Do we sell their CC info...quite strange!!
i really dont know wht to answer them...

Had a hard time for the teacher cd...(V Prf)*** dont know whther to let the name though Had a real hard time..all customers who were poilite have turned rude to me!!!

world1,
yes that is the first ? I asked just one hour a week to stay active cool right!

Wow Rsoler...Thankyou so much for this quick response...Great!!!
So one hour is enough a week to stay active...Thankyou.

to all that have the Dr skill keep in mind that when you schedule your hours (if you have more than one skill) make sure you choose hrs first from the skill that offers more money otherwise, after hitting 40hrs you will be restricted from scheduling more hrs on that skill you prefer if I have confused you then just ask and I will elaborate

world1,
yeah it's great so you don't have to loose your skill if you get another part time job that's why I love WEST!

Rsoler...I get it...but I am doing just DR...I dont have any choice...only one skill...at present...Guess I might have to do more.
Thanks for the info...

World1,
I have to tell you that I WILL be starting the dr skill on Monday but I have the sears for a long time now and I MADE it my business to ask ?'s regarding DR I AM READY TO TAKE CLLS THEN I hear it can be frustrating with upsells and all but I don't pay no mind to that after experiencing the ongoing complaints of sears skill customers, I'm sure dr will be a breeze HEADS UP! THINK POSITIVE AND NEVER EVER EVER TAKE ANYTHING PERSONAL...IMPERSONAL IS YOUR BEST FREIND AT THIS JOB!