I am currently in training for the DTV and am going through the modules. I am concerned that I may not finish my training in time being I still have about 3 more modules to go. I did not realize some of modules are somewhat lengthy. I do not want to rush through the modules, take the test, and fail it you know. I will try to finish as many modules as I can before my ending time which is tomorrow night 3/10/2009. I still have over 15 hours remaining in training that last time I checked. I read somewhere on the West WAJ website that you have to notify a PAL via email or phone to request an extension provided you still have time remaining in your training but there are no guarantees. I am somewhat concerned about this. I try to go through these modules but they are so long and time consuming. I receive those timeout ever so often when I am on their website and I am constantly refreshing the screening every so many minutes which I find irritating. Has anyone else completely finished the DTV training or not finished before the deadline had to request an extension? Any information or advice would be appreciated. [Post edited. Bold removed - Admin]
Hi all.. I finished onboard traing and the webenar and will be going into ACE...What is that comprised of...Is it similat to onboard training? Thanks in advance for your help..
Here's the problems I have and issues I would like to see resolved with Directv: ??? Let us train in RIO before we have to actually work in the application so we KNOW WHAT WE'RE DOING when we get on the phones. ??? Get some software that doesn't freeze up, give error codes, and that works correctly. ??? Get some PALs that know what they're doing that don't mind helping us out. ??? Get some PALs that can answer the phone within the first 10 minutes that you call. ??? I asked a PAL if I could put her on the line with myself and the customer and she said NO - you have to figure it out yourself. I don't consider that "helping." The customer asked me NOT to put him on hold again and eventually hung up. ??? There has got to be a better way than putting the customer on hold for 10-20 minutes to look up and answer or get a PAL that gives you a half-wit answer or part of an answer like they are enjoying seeing you struggle. Customers are hanging up because they are getting sick of being put on hold! ??? Suggestion - give us some support that can actually get on the line with us so that we can either watch and learn from them or they can speak to us and the customer together. It would make for a better learning environment. ??? We should be able to log in for work at least 20 minutes early so we can bypass all the login errors and frozen screens and log on at the time we are actually supposed to start working. ??? Give us something to reference besides DORIS. I follow directions and half the time it doesn't work. It's too hard to reference and takes too long.
I had to call Directv today to make some changes to my account and I kid you not the guy that worked there had to be working from home, because someone came in and while I was still on the line he was talking to this person and told them he hadn't got up long ago, now I don't work for Directv but isn't that agaist the rules?
Hi all, just wanted to give you a update. I have not worked in over a month, from Feb. 18th til now which is March 27th. I have called and called this entire time to get my logins fixed. And can you all guess what has happened? No one has fixed it or told me me when it will be fixed. I have stayed on the phone for hours trying to get it fixed, that doesn't seem to work. I have called in after every shift to see why it can't be fixed and no one seems to know the correct answer. My team leader assured me that it would be fixed and said they would call me back to let me know what's going on, no phone call has ever been received. Not only have they wasted my time, but they don't really know what they are doing in my opinion. I hope everyone else is having no problems.
Is it just me or does ACE seem at lot more overwhelming then Onboarding? Seems like tons more information to retain.
Hi Stacy.... I am just finishing my second ace module and it does seem much more intense...Hope it gets easier...How are you doing with ace? Mel
Mel That second module is kicking my butt!! I've already spent 23 hours between the two modules and I've not even completed two completely. I'll probably be spendimg a lot of time on training off the clock.
I am right with you in the same exact spot...I really worry about how to remember ALL of this and take the test....This is really tough..... Mel
my favorite is the pretty much weekly inability to log in whatsoever to rio/citrix for some error or another. or get booted out mid-call and never get back in. and the 2+ hour series of pulling your hair out on hold to pals and tech that ensue. then finally finishing out the remainder of your shift, only to have to call back (to such a lovely bunch) in afterwards to request ET. maybe if you're lucky, someone will actually do their job and accurately apply the ET. either way, all those glitches add up to a whole lot of hours overall we aren't getting paid, although still on the phones. time is money, but not with this job i guess!
Hey all, Well looks like I am going to through in the towel on DIRECTV. I dont know whats going on with my account but it seems no one can help me with my issues. I work 8 hours and only get paid for 4 or 5 hours my supp training is all hosed up..none of it shows up and I have reported it numerous times with no results. To me it looks like they dont have a clue as to what they are doing. Way to many systems issues..no updates on any of the problems..much to long hold times. Seems they care more about the customer issues than there own employee issues. Just tired of spending my own time trying to get some help. I am going to try to find something else. Buck
I completely agree. I finally resigned from my D*r*ct* skill today just because it was so tough to get going. I would like to get another skill, but it sounds like a difficult thing to get access to. Does anyone have any suggestions on a work at home position working evenings or weekends that might be hiring new people now?
OMG, I'm on training now, and My training expired at 4/13/09 at 12:00AM, which would have been 11:59 Sunday Night, I was on here earlier scheduling my training to complete tonight, i WONDER WHY THEY WOULD SCHEDULE TO FINISH ON THE HOLIDAY !
OMG, On hold for about 25 minutes but Jenny came to my rescue, to reset my last module. there is a Drectv angel !
Well I resigned from Directv and I know it might be a while before anything else comes along. But the Directv was not what it turned out to be.
TabathaL: Well I resigned from Directv and I know it might be a while before anything else comes along. But the Directv was not what it turned out to be. Sorry to hear that you had to resign. I dont have a problem with the job my issues is with my team leader. She really has been no help to me at all and I wish i could get someone else. My pay issues have been resolved to the point that I now know how to get my correct hours paid on time. Apparently they have a problem in payroll and you need to watch you pay on a daily basis. Just keep a real close watch on the hours you work and make sure your getting paid for those hours. They have some really good PALS and some that dont have a clue and some that have attitudes. If you monitor the chat between calls you can tell who know how to properly help people from the ones that dont. They call the PALS supervisors but I think the better word for them would be agent support. They have absolutely no supervision skills what so ever. They have a major lack of communications of system issues. Earlier this week alot of people could not login to ADE..you would think they wold send out a email making the agents area of the issue but no such communications at all..could not even reach a pal on the phone or the live chat..wait times for up to two hours just to talk to a live person. I am going to stick with it as long as I get paid for the hours I work and I start to see some improvement in support. I use doris as much as I can to find my answers to avoid using chat and when I have to use the chat I keep looking in doris until I find my answer. Directv is making some good changes in RIO such as the new add/change services which makes changing programing alot easier. Those of you that dont like West try www.convergys.com Buck
Tabatha, I am so sorry to hear that you resigned. I myself have been having this same issue since back in February as well, and it is still ongoing. I've been able to work some days, but it does take 20+ minutes for any of my systems to load, and I had to get all my login information to log in manually. I called in today, just finally frustrated and fed up about it, and was told to call in and ask for Dave something or other tomorrow morning, apparently he'll have a better idea of whether or not they can fix it. Good luck with whatever work you go onto next.
